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As the largest airline in Europe, both in terms of fleet size and passengers carried, Lufthansa is the flag carrier of Germany. It was established in 1926 and served as a flag carrier of Germany till the end of World War II, after which it was dissolved. Lufthansa was then reinstated as the national airline in 1953 and remained a state owned until 1994. Known for its cutting edge service model and a company slogan of “Nonstop you”, Lufthansa has positioned itself as a model service provider well equipped to offer flexible travel options to its customers. Lufthansa operates with a fleet of more than 285 aircrafts which is a mix of Airbus 300, 330, 380 and Boeing 700, 727, 737 and 747 crafts for passenger travel. For cargo transport, the airline employs a fleet of Convair, Douglas, Curtis and Vickers aircrafts. Being an all-frill airline, Lufthansa offers segregated seating to passengers in first class, business class and economy class.
As a recognized provider for superior service in business and economy class, Lufthansa has been nominated and have won numerous awards over the past years –
· Europe’s Leading Airline (World travel award; 2013, 2012, 2011, 2009, 2008, 2002)
· World’s Leading Airline – Economy class (World travel award; 2012 and 2008)
· World’s Leading Airline Rewards Program (World travel award; 2011)
· Europe’s Leading Airline – Business Class (World travel award; 2007)
Lufthansa has maintained its position as a world leader with continual growth and improvement in services offered. As an extensive plan for routes and network expansion, Lufthansa is introducing more economical services.
Routes and destinations
Lufthansa has presence in over five continents, connecting 18 domestic destinations and 197 international destinations across Africa, Asia, Europe, North America and South America. In all, Lufthansa operates in 78 countries presently and offers regular as well as special flight plans to various destinations. Lufthansa operates in a code-share arrangement with Air India, Air Malta, Jet Blue Airways and Luxair, thereby offering extended flight plans to its passengers beyond the covered destinations of Lufthansa.
How to Check in?
Check-in counter opens 2 hours before the flight schedule and closes 45 minutes prior to the scheduled departure time of flight. At the time of check-in, a printout of the itinerary confirming the flight details must be produced along with a valid photo ID proof. Lufthansa offers the facility of web check-in, which opens 23 hours prior to the scheduled flight time and is available up to 90 minutes before flight. Web check-in is only applicable for 9 passengers or less booked under the same PNR. Lufthansa also offers mobile boarding pass facility to its passengers, automated check-in, Lufthansa e-Fly services and Check in Machine to facilitate the check-in experience of passengers.
Baggage Fees and Allowances
Lufthansa follows ‘piece’ concept for free checked baggage allowances to its customers. For Economy class travelers, free checked baggage limit is that of 1 baggage of 23 kg and for frequent fliers the limit is that of 2 bags weighing 23 kg each. For Business class it is 2 bags of up to 32 kg each and for First class it is 3 bags of up to 32 kg each. Baggage allowance varies as per destination country and special conditions of passengers as well. Excess baggage is allowed in case of passengers traveling with infants, passengers with disabilities of transport of sports goods or musical instruments. Hand baggage weight allowance is that of 12 kg for First class and Business class travelers. For economy class travelers, baggage allowance is that of 7kg. Prohibited items include radioactive material, corrosives, aerosols, explosives, inflammable liquids or solids, sharp instruments, poisons or bio-hazard substances.
Lufthansa fleet comprises of both Airbus and Boeing planes, designed to offer segregated seating for First class, Business class and Economy class. Average seating capacity of Airbus aircraft is 260 for 3 class flights and Boeing aircrafts carry 360 passengers for 3 class and 440 passengers for 2 class flights.
Lufthansa charges nominal convenience fees for online booking and booking changes. Flights with Lufthansa can be booked both from Lufthansa website and online portals. Booking flights from the airline counter doesn't entail any additional cost.
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