About Malaysia Airlines
As the flag carrier of Malaysia, the airline operates from its hub at Kualal Lumpur International airport and has a strong presence in South East Asian market. The airline’s slogan “Journeys are made by the people you travel with” represents its people orientation and its five star positioning. It operates with a smartly managed small fleet of 100 aircrafts, with a mix of Airbus 330, 380 and Boeing 737, 747 & 777 airplanes. The Malaysia Airlines has attracted much criticism over its ‘child free zone’ policy wherein it has reserved certain flight decks for adults only. The in-flight entertainment system of Malaysia airlines, popularly known as ‘Select’, offers a wide variety of movies, television programs and games to passengers and comes in three main variants. Malaysia Airlines is also famous for its on board cellars and hospitality.
Awards and honors
Malaysia Airlines have managed to bag some of the top honors in the industry given its attention to detail and customer orientation. Some of the awards won by the airline are –
· Asia’s Leading Airline (World Travel Awards, 2013)
· World’s Best Airline Signature Dish (Skytrax World Airline Awards, 2013)
· World’s Best cabin staff (Skytrax World Airline Awards, 2013)
· The most promising brand award (Firefly, Putra brand awards, 2012)
· World’s leading Airline to Asia (World Travel Awards, 2011)
In addition to wining many awards, Malaysia Airlines has been in news for its complete make-over of a business plan that has pulled the airline away from the brink of financial meltdown. As a five star service provider, Malaysia airlines has established itself as one of the most valued and trusted brands in South East Asia.
Routes and Destinations
Previously, Malaysia Airlines used to connect 118 domestic destinations and 114 international destinations. But ever since its business turn around, Malaysia airlines now covers only 87 destinations across 6 continents. The airline also offers extended routes by virtue of its code-share agreements with various international airlines such as Jet Airways, Air Mauritius, Cathay Pacific, American Airlines, SilkAir, Japan airlines, Dragonair, Egyptair, Etihad Airways, Finnair, Firefly, Srilankan airlines, Gulfair, Qatar Airways and Singapore Airlines.
How to Check in?
Check-in counter closes 60 minutes prior to the scheduled departure time of flight. At the time of check-in, a printout of the itinerary confirming the flight details must be produced along with a valid photo ID proof. For international flights, Passport and Visa are also required. Malaysia Airlines offers the facility of web check-in, which opens 48 hours prior to the scheduled flight time and is available up to 90 minutes before flight. Web check-in is only applicable for 9 passengers or less booked under the same PNR. Malaysia Airlines also offers mobile check-in and kiosk check-in to facilitate the boarding procedure of passengers.
Baggage Fees and Allowances
Baggage allowance varies as per destination country and special conditions of passengers as well. Malaysia Airlines has per piece baggage calculation for North and South America. Standard baggage allowance of 50 kg to First class passengers, 40 kg to Business class travelers and 30 kg for Economy class is offered for all other destinations. Hand baggage weight allowance is that of 1 baggage weighing 7kg for Economy class and 2 baggage weighing 7 kg each for First class and Business class. Excess baggage allowance is calculated on per piece basis or excess weight basis and varies for destinations. Prohibited items include radioactive material, corrosives, aerosols, explosives, inflammable liquids or solids, sharp instruments, poisons or bio-hazard substances.
Malaysia Airlines fleet comprises of Airbus330, Airbus 380, Boeing 737 and 777 planes, designed to offer segregated seating for First class, Business class and Economy class. Average seating capacity of Airbus 330 and Boeing 777 aircraft is 282, for Airbus 380 flight capacity is 495 passengers and Boeing 737 aircrafts carry 140-165.
Malaysia Airlines charges nominal convenience fees for online booking and booking changes. Flights with Malaysia Airlines can be booked both from Malaysia Airlines website and online portals. Booking flights from the airline counter doesn't entail any additional cost.
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