Sofia Balkan Palace

Name: Sofia Balkan Palace
Address: 5, pl. 'Sveta Nedelya' Square, Sofia, 1000, Bulgaria, Sofia, 1000, Bulgaria

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Fast facts

Check in from:	15:00
Check out before:	12:00
Pets	Pets allowed with an extra charge

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Fitness centre

Front desk 24 hour

More about Sofia Balkan Palace

Sofia Balkan Palace

Enjoying a privileged location in the heart of Sofia, next to Serdika Underground Station, the exclusive Sofia Balkan Palace, includes Bar Basilica and Restaurant Labels.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 27 Aug 2026

Stayed in: Aug 2026

Old-fashioned style of luxury, love it! The staff was lovely , the reception, the nice young small guy ( the bell boy) always willing to help! Good breakfast . Walking distance from the main attractions.

Couple

Comment: 29 Jun 2026

Stayed in: Jun 2026

Disappointed

We arrived at the hotel today, the room was only ready at four and a half instead of three, the floor was not clean and the room was nothing.

Anonymous traveller

Comment: 14 Sep 2026

Stayed in: Sep 2026

I like the hotel’s imposing presence from the outside and its great location. However, I was really disappointed and disgusted by the terrible condition of the carpet. Visible stains, dirty, filthy. My room was ok but it never got housekeeping service during my stay until I complained about it the day before leaving. I even had to
ask for complimentary bottles of water. There was no card to hang on the door knob to request cleaning. So disappointed. The staff was ok. This hotel would not be of my choice if I return again to Sofia. Thanks.

Anonymous traveller

Comment: 8 Sep 2026

Stayed in: Sep 2026

Beautiful hotel and great location. The gym was pathetic though and the housecleaning staff would either knock on the door at 9am and one morning 10. I asked them to come back at 11 and they never cleaned the room until repeatedly asking both them and the front desk. The room was finally cleaned around 4:15 in the afternoon. I would have expected more from this hotel.

Anonymous traveller

Comment: 29 Aug 2026

Stayed in: Aug 2026

I booked and paid great extra for deluxe suite, but I was given a basic room, which was the smallest possible (easy to see in evacuation map). This was a brutal cheat towards me actually. I had my colleagues booking to cheaper rooms separately and got even better rooms. It happened me already last time, so I was not surprised, but petrified and very disappointed again. This time I did not even complain anything for them.
The ATM at hotel was out of order as "they do not fill it" (explanation given by hotel staff).
My polite hope and beg for 1 hour prolonging of my check out up to 1 pm was rejected totally, because of "hotel is full, and it is impossible". They did not even ask for extra payment for 1 hour late check out. It was 3 times announced to be just impossible.
It just happened that I really forgot something in my room and came back to hotel at 1.30pm and was let back with staff to look after my items. I found my item and exactly found out that there was still no cleaning or any new client. It tells all about this hotel. They do not do any single thing for a single client. It is still the shadow of communism over them.
This hotel used to be Sheraton, international level. It is totally different now, totally vertical down. I really do not cannot imagine why anyone would go there if there is e.g. Hilton and InterContinental in same town. The hotel history is amazing and reputation also. It has ruined all by itself now.