Krystal Palace Douala
+ 45
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Krystal Palace Douala
Krystal Palace Douala
Krystal Palace Douala has an outdoor swimming pool, terrace, a restaurant and bar in Douala. This 5-star hotel offers an ATM and a concierge service.
Reviews from 
Solo traveller
Comment: 30 Jun 2026
Stayed in: Jun 2026
KRYSTAL PALACE STAY
We had an excellent stay at the Krystal Palace Hotel, and I want to recognize several employees who made our visit truly memorable.
A special thank you to Michal, the Front Desk Manager, for the warm welcome and smooth check-in. Michal was professional, friendly, and made us feel valued from the moment we arrived.
I'd also like to recognize Fabrice, the Bar Manager/Bartender, along with Anuio, Agnes Fule, Djoukouo Kouoh, and Jestyka. Every one of them went above and beyond to provide outstanding customer service. They were attentive, welcoming, accommodating, and always had a positive attitude. Their genuine kindness and willingness to help made our stay even more enjoyable.
It is rare to find a team so dedicated to making guests feel comfortable and appreciated. Their exceptional service is a credit to the hotel, and I hope management recognizes them for their hard work.
Thank you all for making our stay such a wonderful experience. We would happily stay here again and highly recommend the Krystal Palace Hotel to anyone looking for excellent hospitality.
A special thank you to Michal, the Front Desk Manager, for the warm welcome and smooth check-in. Michal was professional, friendly, and made us feel valued from the moment we arrived.
I'd also like to recognize Fabrice, the Bar Manager/Bartender, along with Anuio, Agnes Fule, Djoukouo Kouoh, and Jestyka. Every one of them went above and beyond to provide outstanding customer service. They were attentive, welcoming, accommodating, and always had a positive attitude. Their genuine kindness and willingness to help made our stay even more enjoyable.
It is rare to find a team so dedicated to making guests feel comfortable and appreciated. Their exceptional service is a credit to the hotel, and I hope management recognizes them for their hard work.
Thank you all for making our stay such a wonderful experience. We would happily stay here again and highly recommend the Krystal Palace Hotel to anyone looking for excellent hospitality.
Anonymous traveller
Comment: 17 Oct 2026
Stayed in: Sep 2026
Just ok! Building is great but needs maintenance and upgrade. Elevator floor and floor mats need to be replaced
Business traveller
NG
Comment: 30 Mar 2026
Stayed in: Mar 2026
Excellent Choice
Perhaps the best place I've stayed in, in Cameroon. Krystal Palace Douala reeks of class. The structure kind of reminds me of my stay at Novotel Nairobi Westlands. I spent two nights at the property. On the first night I was on the third floor. Room was comfy. Sleep quality was excellent. Views are okay. Later, I went a floor higher, although I would have preferred a floor much higher than the fourth. The room was definitely better by design. I thought there was a big mistake when I didn't initially locate where to plug my phone. I was used to bedside drawers and didn't realise the decor was not a drawer — and sockets were underneath. Would prefer the sockets were higher though. That's about the only snag for me.
Food was nice. Buffer breakfast with loads of options to choose from. Staff were courteous and well trained. The property is quite big and it has a whole lot of facilities, even for children.
It has an in-house nightclub and so much more. WiFi worked very well... Really lovely place.
Food was nice. Buffer breakfast with loads of options to choose from. Staff were courteous and well trained. The property is quite big and it has a whole lot of facilities, even for children.
It has an in-house nightclub and so much more. WiFi worked very well... Really lovely place.
Hotel response
Comment: 13 Apr 2026
Dear Mr. Niyi David,
Thank you so much for this wonderful and detailed review! We are truly delighted to read that your stay at Krystal Palace Douala left such a positive impression — and the comparison to Novotel Nairobi Westlands is a lovely compliment that we genuinely appreciate.
We are pleased to know that you enjoyed the comfort of our rooms, the quality of our breakfast buffet, and the warm service from our team. Our staff works hard to create an environment that is both professional and welcoming, and feedback like yours is a great source of motivation for all of us.
Your observation regarding the socket placement is very valuable. We understand how important convenience is, especially for our guests who travel with multiple devices, and we have taken note of your suggestion for future improvements.
We hope to welcome you back soon — perhaps this time on one of our higher floors! — for another memorable experience.
Warm regards,
Irma EBENE, Guest Relations Supervisor
Thank you so much for this wonderful and detailed review! We are truly delighted to read that your stay at Krystal Palace Douala left such a positive impression — and the comparison to Novotel Nairobi Westlands is a lovely compliment that we genuinely appreciate.
We are pleased to know that you enjoyed the comfort of our rooms, the quality of our breakfast buffet, and the warm service from our team. Our staff works hard to create an environment that is both professional and welcoming, and feedback like yours is a great source of motivation for all of us.
Your observation regarding the socket placement is very valuable. We understand how important convenience is, especially for our guests who travel with multiple devices, and we have taken note of your suggestion for future improvements.
We hope to welcome you back soon — perhaps this time on one of our higher floors! — for another memorable experience.
Warm regards,
Irma EBENE, Guest Relations Supervisor
Family traveller
Comment: 1 Jul 2026
Stayed in: Jun 2026
Great option in Douala!
We spent a night here before our return flight and my kid & I loved it!
Service is good, especially at breakfast, which was absolutely fantastic btw!
The amenities in the hotel were good, complimentary drinks were a nice touch.
Hotel room was OK too, and my kid loved the bathtub!
My only suggestion is to get rid of the strong mold smell in the corridor and the room.
To me, this a good, cheaper alternative to the K Hotel where I also stayed.
Service is good, especially at breakfast, which was absolutely fantastic btw!
The amenities in the hotel were good, complimentary drinks were a nice touch.
Hotel room was OK too, and my kid loved the bathtub!
My only suggestion is to get rid of the strong mold smell in the corridor and the room.
To me, this a good, cheaper alternative to the K Hotel where I also stayed.
Group traveller
Comment: 22 Jun 2026
Stayed in: Jun 2026
Very welcoming hotel, clean and well-located
Very nice hotel
Reception and staff are very kind, smiling, and helpful
Room is very clean
Cafeteria: full of good things to discover
Reception and staff are very kind, smiling, and helpful
Room is very clean
Cafeteria: full of good things to discover
Excellent location
Boulevard de la Liberté, Douala, BP3633, Cameroon|2.39 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets
Pets not allowed
Extra beds
Please contact the hotel for details about adding extra beds.
Krystal Palace Douala: FAQs
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