Chateau Jasper
+ 78
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Chateau Jasper
Chateau Jasper
Featuring an indoor pool and hot tub and serving breakfast in their Silverwater Grill restaurant. Chateau Jasper is located in Jasper National Park, only 13 minutes' drive from the Jasper Tramway and 45 minutes from Maligne Lake.
Reviews from 
Couple
AU
Comment: 25 Jun 2026
Stayed in: Jun 2026
Excellent
Can’t believe the negative reviews.
Firstly - very good sized rooms. Appreciate the two double beds.
Appreciate the little kitchenette
Nice toiletries
Nice buffet breakfast
Small bathroom but it has everything you need.
Short walk to the town. ( so no city noise)
Thoroughly enjoyed our stay.
Lovely staff
Firstly - very good sized rooms. Appreciate the two double beds.
Appreciate the little kitchenette
Nice toiletries
Nice buffet breakfast
Small bathroom but it has everything you need.
Short walk to the town. ( so no city noise)
Thoroughly enjoyed our stay.
Lovely staff
Anonymous traveller
Comment: 24 Jun 2026
Stayed in: Jun 2026
Helpful staff, clean room- a little tight for 4 adults, very walkable to the town of Jasper
Anonymous traveller
Comment: 23 May 2026
Stayed in: May 2026
We only stayed 1 night, but everything was lovely. Free parking for your car. Surrounded by mountains, 15mins walk to central street. Would stay again!
Solo traveller
Comment: 23 May 2026
Stayed in: May 2026
A Great Little Hotel
Stayed here for two nights sightseeing. Staff very friendly and room large clean tidy, well maintained and everything worked. Pool and hot tub great. The hot tub was hot but no bubbles and to be fair needs regrouting but while we were there there was a maintenance team working around the hotel. Restaurant and bar limited but tasty menu bar doesn’t open until 5pm. Staff great applause to Taylor our server. This is not the Fairmont but we find it ideal for our purposes. I would stay there again most definitely.
Couple
Comment: 20 May 2026
Stayed in: May 2026
Unfortunately not a great experience!
We arrived here after a long 5+ hour drive and were quite happy with the initial look of the place. The check in process was smooth and the staff helpful and polite.
It’s only a short (approx 10 min) walk from downtown so location is very good.
We got to our room to find 2 QS beds rather than the (preferred) king we’d asked for. No problem, we thought, they must be at capacity so we’ll just live with it. They were very comfy though!
Unfortunately, that’s about where the good ends.
The room was very ‘tired’. It was quite well appointed but it just needs a bit of a refresh. But that’s just cosmetic.
What is more of a problem is the housekeeping, or lack thereof. The housekeeping staff desperately need a tutorial on actual housekeeping.
After returning from our sightseeing on day 1, to say our beds had been made would be stretching it. They’d simply flipped the covers back over. The following day, was equally as bad.
There was no effort to even wipe down the bathroom vanity with hair being left in the sink. Now we’re not precious, and nor are we pigs, but when paying for accommodation there’s a level of expectation for some form of cleanliness. And we wouldn’t have thought it’s not too much to expect the bed to be made.
In addition, we had to request clean glasses. We washed them ourselves the first morning thinking it was an oversight but sadly it was the same the next morning. Again, just a simple thing but should be done without having to ask.
On top of all that, night 2, our toilet blocks and overflows. We threw a towel down in an attempt to stop the water. We called the front desk who sent maintenance to fix it. It was fixed quickly however, as they are about to walk out the door, my husband says “so, what about the floor?” and the response was, just use the towels to mop it up!!!
Like WHAATT??? Use the clean towels, the only clean towels to mop up a toilet overflow?!?!?
Firstly, it’s not our job to clean it and secondly, what did he expect we’d then use after our showers? Notwithstanding the fact that the toilet had overflowed on the floor so who knew what germs were lurking on the floor.
When my husband questioned it again, he said, “I’ll arrange for some more towels to be brought up”!
Yes, but what about the filthy, germy floor?!? By this time, we’d had enough so let him go and called the front desk again. Explained the deal and asked if someone could please come and mop the floor. We were assured this would happen. A few minutes later, a knock at the door and the fellow has extra towels and a spray bottle. He proceeds to spray the floor and tells us, it should be OK now!!
It’s so not OK, but clearly we are getting nowhere and not likely to. Our only option was to spread towels over the entire bathroom floor in the hope of a) not catching anything and b) that it’ll get a proper mop the following day - unlikely!!
By night 3, and again no fresh glasses, I went to the front desk to ask for some only to have the opportunity to speak to the Manager (Pam). She was so lovely, so very apologetic and, honestly I think a little disappointed that this had occurred. She offered a free breakfast, or discount, but that’s not what it’s about, it’s about simple basic housekeeping and hygiene. Nothing too much to ask, especially when you’re paying for it!
To add salt into the already stinging wounds, the toilet again blocks (thankfully didn’t overflow this time!) on the morning we’re preparing to checkout. Husband again calls the front desk, they send maintenance. It’s a familiar dance by now. Maintenance arrive, quickly fix the issue. Husband thanks them, mentions that it only happened the day before last to which the response was “yeah, it happens every couple of days.” Errggghhh!!
Would we stay here again? Hard no! Which is a shame but this experience has just left a very bad taste.
It’s only a short (approx 10 min) walk from downtown so location is very good.
We got to our room to find 2 QS beds rather than the (preferred) king we’d asked for. No problem, we thought, they must be at capacity so we’ll just live with it. They were very comfy though!
Unfortunately, that’s about where the good ends.
The room was very ‘tired’. It was quite well appointed but it just needs a bit of a refresh. But that’s just cosmetic.
What is more of a problem is the housekeeping, or lack thereof. The housekeeping staff desperately need a tutorial on actual housekeeping.
After returning from our sightseeing on day 1, to say our beds had been made would be stretching it. They’d simply flipped the covers back over. The following day, was equally as bad.
There was no effort to even wipe down the bathroom vanity with hair being left in the sink. Now we’re not precious, and nor are we pigs, but when paying for accommodation there’s a level of expectation for some form of cleanliness. And we wouldn’t have thought it’s not too much to expect the bed to be made.
In addition, we had to request clean glasses. We washed them ourselves the first morning thinking it was an oversight but sadly it was the same the next morning. Again, just a simple thing but should be done without having to ask.
On top of all that, night 2, our toilet blocks and overflows. We threw a towel down in an attempt to stop the water. We called the front desk who sent maintenance to fix it. It was fixed quickly however, as they are about to walk out the door, my husband says “so, what about the floor?” and the response was, just use the towels to mop it up!!!
Like WHAATT??? Use the clean towels, the only clean towels to mop up a toilet overflow?!?!?
Firstly, it’s not our job to clean it and secondly, what did he expect we’d then use after our showers? Notwithstanding the fact that the toilet had overflowed on the floor so who knew what germs were lurking on the floor.
When my husband questioned it again, he said, “I’ll arrange for some more towels to be brought up”!
Yes, but what about the filthy, germy floor?!? By this time, we’d had enough so let him go and called the front desk again. Explained the deal and asked if someone could please come and mop the floor. We were assured this would happen. A few minutes later, a knock at the door and the fellow has extra towels and a spray bottle. He proceeds to spray the floor and tells us, it should be OK now!!
It’s so not OK, but clearly we are getting nowhere and not likely to. Our only option was to spread towels over the entire bathroom floor in the hope of a) not catching anything and b) that it’ll get a proper mop the following day - unlikely!!
By night 3, and again no fresh glasses, I went to the front desk to ask for some only to have the opportunity to speak to the Manager (Pam). She was so lovely, so very apologetic and, honestly I think a little disappointed that this had occurred. She offered a free breakfast, or discount, but that’s not what it’s about, it’s about simple basic housekeeping and hygiene. Nothing too much to ask, especially when you’re paying for it!
To add salt into the already stinging wounds, the toilet again blocks (thankfully didn’t overflow this time!) on the morning we’re preparing to checkout. Husband again calls the front desk, they send maintenance. It’s a familiar dance by now. Maintenance arrive, quickly fix the issue. Husband thanks them, mentions that it only happened the day before last to which the response was “yeah, it happens every couple of days.” Errggghhh!!
Would we stay here again? Hard no! Which is a shame but this experience has just left a very bad taste.
Location
96 Gelkie Street, Jasper, T0E 1E0, Canada|0.74 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
6 years old and under
₹1,710 (CAD25) per person per night
Pets allowed with an extra charge
Breakfast available
Breakfast times
07:00 - 10:00 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of CAD 250 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. When booking 10 rooms or more, different policies may apply.
This hotel accepts the following payment methods:
Cash
Chateau Jasper: FAQs
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