Hotel Geronimo
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Fast facts
Check in from: | 15:30 |
|---|---|
Check out before: | 11:30 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Airport shuttle
Spa
Non-smoking
Laundry
More about Hotel Geronimo
Hotel Geronimo
Featuring a terrace and a common living room, Hotel Geronimo offers accommodations in the city centre of Pucon. Free Wi-Fi access is available and guests are served a daily complimentary breakfast.
Reviews from 
Solo traveller
Comment: 7 Jul 2016
Stayed in: Jul 2016
Fantastic Hostel!
A fantastic experience. I would highly recommend this hotel to anyone. This is by far the best value for money in the south of Chile. The hotel is very well located, the rooms are comfortable, clean and warm and the breakfast was delicious. What I liked most about the hotel was the customer service. The staff here go well beyond their way to make you feel at home and they clearly understand the concept of hospitality and the importance of providing a high quality service to guests. Staff are always be on board replying to your emails promptly, special thanks to Johana Villagran (owner), she was fantastic, patience and very knowledgeable. What else would you want?
Business traveller
Comment: 19 Feb 2019
Stayed in: Feb 2019
Awful, Be careful!!!!
Servicio Mal !!!!!
Awful Service!!!!
If I could give a rating of zero I would have done so.
A lot of noise from outside the street(although we asked for a quiet room)
All the furnitures and the room design is cheap and doesnt seem at all like a hotel.
But Mostly,Mostly terrible service- the manager of the hotel(Hefa Johana Viollargan) treats customers with such a rudeness and disrespect , in a way I have never encountered from hotel staff so far- We sent a couple of clothes to laundry at the hotel with mentioning specifically to make our laundry seperately and not mix it together ,as well as asking not to put our clothes in the dryer machine in any case(among the clothes new expensive clothes)- we were told that we have nothing to worry about and the cleaning would be done only with gentl cold water cleaning, But it wasnt what aventually to haeppen- the next morning we got our clothes , all the clothes were mixed together and many clothes obviously shrinked and were no more useful (sign of using the dryer machine),New 200 USD Arcteryx jacket ,worn just one time ,completely shrinked. When we asked for a compensation the response from the manager was to ask us to send the clothes back to laundry with mentioning that she would try to strech the clothes and try to make the clothes bigger. Obviously we refused and asked for a compensation and not only that the manager refused to do so but also she yelled at us and told us to leave the hotel immidiately- and all done while we still had 1 hour left to CheckOut.
Awful Service!!!!
If I could give a rating of zero I would have done so.
A lot of noise from outside the street(although we asked for a quiet room)
All the furnitures and the room design is cheap and doesnt seem at all like a hotel.
But Mostly,Mostly terrible service- the manager of the hotel(Hefa Johana Viollargan) treats customers with such a rudeness and disrespect , in a way I have never encountered from hotel staff so far- We sent a couple of clothes to laundry at the hotel with mentioning specifically to make our laundry seperately and not mix it together ,as well as asking not to put our clothes in the dryer machine in any case(among the clothes new expensive clothes)- we were told that we have nothing to worry about and the cleaning would be done only with gentl cold water cleaning, But it wasnt what aventually to haeppen- the next morning we got our clothes , all the clothes were mixed together and many clothes obviously shrinked and were no more useful (sign of using the dryer machine),New 200 USD Arcteryx jacket ,worn just one time ,completely shrinked. When we asked for a compensation the response from the manager was to ask us to send the clothes back to laundry with mentioning that she would try to strech the clothes and try to make the clothes bigger. Obviously we refused and asked for a compensation and not only that the manager refused to do so but also she yelled at us and told us to leave the hotel immidiately- and all done while we still had 1 hour left to CheckOut.
Group traveller
Comment: 30 Jan 2019
Stayed in: Jan 2019
Old, Tired Charm
We were met with very friendly staff upon check-in. The hotel is nicely situated only 5 min walk to center and 10 min walk to beach. The hotel is old and dated but does have a charm about it. The rooms are a bit worn, the shower tiny but all in all comfortable for a day or two.
Couple
Comment: 22 Mar 2017
Stayed in: Feb 2017
Very Accomodating
We were just getting started on our South America travels when we came to Pucon and Hostal Geronimo. Roderigo met us at the Temuco airport and started educating us about the region straightaway. We had a balcony room that faced the Villarica Volcano. Nice accommodations and a basic breakfast but it more than met our needs. There was a hiccup on our departure and the taxi failed to get us to the right bus station. After we ran for 6 or 7 blocks (with luggage in tow) and found the right station, our bus was gone. Johana had several of her staff pick us up at the bus station and set off on a bus chase. About half way to Puerto Varas.... success! A harrowing ride down the motorway but what an added adventure to share on the rest of our travels.
Family traveller
Comment: 11 Jul 2015
Stayed in: Jan 2015
Excellent
We had an outstanding stay at Hotel Geronimo in January this year. The staff is simply amazing!! So helpful, social, and kind people :)
The room we stayed in was very cozy with a nice queen-size bed, a relatively big closet, a cozy balcony, and a nice and fresh bathroom! There was a TV with a variety of channels, and the rooms are cleaned every day.
We stayed there with my 2 year old sister and they were so helpful, very child friendly! Since our room was on the second floor, they let us keep my sister's stroller in a room downstairs so that we didn't have to carry it up and down the stairs every time we went out. They did also let us have all of our luggage in that same room on our check-out day so that we could spend a nice last day in Pucón without having all of our heavy suitcases with us.
The breakfast was also very nice, it isn't Hilton class of course, but it had different kinds of bread with a variety of things to put on it; Chilean manjar, jam, butter, cheeses, ham etc. There was also hardboiled eggs, scrambled eggs, coffee, tea, different kinds of juices, different kinds of fresh fruits etc. So it was a very nice breakfast for the price that you pay to stay there! They also provide a "take-away breakfast " if you take an early trip (before breakfast starts) to the volcano for example, like my mother did. The staff made some nice sandwiches with a drink for her to have on the volcano trip :)
The only thing that I could say is on the negative side is maybe that the WiFi didn't work in our room. On the other hand it worked absolutely perfect in the lobby where they have cozy sofas, and we had the TV in our room so it wasn't the end of the world really.
If you go to Pucón, I really recommend Hotel Geronimo!! :)
The room we stayed in was very cozy with a nice queen-size bed, a relatively big closet, a cozy balcony, and a nice and fresh bathroom! There was a TV with a variety of channels, and the rooms are cleaned every day.
We stayed there with my 2 year old sister and they were so helpful, very child friendly! Since our room was on the second floor, they let us keep my sister's stroller in a room downstairs so that we didn't have to carry it up and down the stairs every time we went out. They did also let us have all of our luggage in that same room on our check-out day so that we could spend a nice last day in Pucón without having all of our heavy suitcases with us.
The breakfast was also very nice, it isn't Hilton class of course, but it had different kinds of bread with a variety of things to put on it; Chilean manjar, jam, butter, cheeses, ham etc. There was also hardboiled eggs, scrambled eggs, coffee, tea, different kinds of juices, different kinds of fresh fruits etc. So it was a very nice breakfast for the price that you pay to stay there! They also provide a "take-away breakfast " if you take an early trip (before breakfast starts) to the volcano for example, like my mother did. The staff made some nice sandwiches with a drink for her to have on the volcano trip :)
The only thing that I could say is on the negative side is maybe that the WiFi didn't work in our room. On the other hand it worked absolutely perfect in the lobby where they have cozy sofas, and we had the TV in our room so it wasn't the end of the world really.
If you go to Pucón, I really recommend Hotel Geronimo!! :)
Very good location
Geronimo Alderete 665 , Pucon, 4920528, Chile|0.47 km from city centre
Check in and check out
Check in from:
15:30
Check out before:
11:30
Good to know
Pets allowed with an extra charge
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within 90 days), and a non-Chilean credit card.
Please contact the hotel for details about adding extra beds.
Hotel Geronimo: FAQs
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