San Juan Hotel
+ 58
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Airport shuttle
Fitness centre
Spa
Front desk 24 hour
More about San Juan Hotel
San Juan Hotel
Chic interiors can be enjoyed in a refurbished Colonial-style mansion in Cuenca. San Juan is only 200 metres from Calderon Park and Cathedral. Wi-Fi is free.
Reviews from 
Couple
Comment: 9 Aug 2026
unforgettable
we stoped by for a snack or drink and we end up having apps salad milkshakes lemonades and almost everything on their menu OMG!!!!!!
Hotel response
Comment: 10 Aug 2026
Dear Claudio,
Thank you so much for sharing this wonderful experience! We love that a quick stop for a snack or drink turned into trying almost everything on our menu!
We are delighted you enjoyed our appetizers, salads, milkshakes, lemonades, and more. We hope to welcome you back soon for another unforgettable experience!
Thank you so much for sharing this wonderful experience! We love that a quick stop for a snack or drink turned into trying almost everything on our menu!
We are delighted you enjoyed our appetizers, salads, milkshakes, lemonades, and more. We hope to welcome you back soon for another unforgettable experience!
Solo traveller
Comment: 9 Aug 2026
Incredible
The service is excellent, I thank Joshua and the waiter Mateo for good service and good presentation
Hotel response
Comment: 10 Aug 2026
Estimado Jahir:
¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó del servicio y de la atención de Joshua y Mateo. Compartiremos con ellos su reconocimiento, que sin duda será una gran motivación.
Fue un placer recibirlo y esperamos darle la bienvenida nuevamente muy pronto en Hotel San Juan.
¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó del servicio y de la atención de Joshua y Mateo. Compartiremos con ellos su reconocimiento, que sin duda será una gran motivación.
Fue un placer recibirlo y esperamos darle la bienvenida nuevamente muy pronto en Hotel San Juan.
Solo traveller
Comment: 30 Jul 2026
Cannot Recommend San Juan Hotel
I have stayed at this hotel 5 times and was happy with my stay but not this time. In this visit I could not get hot water eith in the basin or in the shower. My room 101 was cold most times since they often keep the front door to the hotel open.
The staff at breakfast never seem to know who I was and I had to wait long periods of time for hot water.
Denise who works at the front desk is WONDERFUL and she is always helpful. She understands Customer Service.
I got this automatic request to write a review from the hotel but it was in Spanish. I dont read Spanish. I did not make this reservation on a Spanish website.
I had 9 friends stay at this hotel earlier this month but will NOT recommend any other friends to Stay at the San Juan Hotel. There are better hotel options at this price point .
The staff at breakfast never seem to know who I was and I had to wait long periods of time for hot water.
Denise who works at the front desk is WONDERFUL and she is always helpful. She understands Customer Service.
I got this automatic request to write a review from the hotel but it was in Spanish. I dont read Spanish. I did not make this reservation on a Spanish website.
I had 9 friends stay at this hotel earlier this month but will NOT recommend any other friends to Stay at the San Juan Hotel. There are better hotel options at this price point .
Hotel response
Comment: 3 Aug 2026
Dear Anush,
Thank you for taking the time to share your feedback. We are truly sorry that your last stay did not live up to your previous visits with us.
We have taken note of your observations to make immediate improvements.
We deeply value your past recommendations. We would love the opportunity to welcome you back and restore your confidence in Hotel San Juan. I will be in direct contact before your next visit to personally oversee your reservation.
Sincerely,
Valeria Romero
Operations
0998102432
Thank you for taking the time to share your feedback. We are truly sorry that your last stay did not live up to your previous visits with us.
We have taken note of your observations to make immediate improvements.
We deeply value your past recommendations. We would love the opportunity to welcome you back and restore your confidence in Hotel San Juan. I will be in direct contact before your next visit to personally oversee your reservation.
Sincerely,
Valeria Romero
Operations
0998102432
Family traveller
Comment: 25 Jul 2026
Molino Bonito
Nice location in Cuenca, perfect for fam or couples passing by Cuenca, breakfast was nice, attention from Mateo and Anita was spot on.
Hotel response
Comment: 27 Jul 2026
Dear Brad,
Thank you for your wonderful review and for choosing Hotel San Juan during your visit to Cuenca.
We are delighted to know that you enjoyed our location, breakfast, and the service provided by Mateo and Anita. Your kind words mean a great deal to our team and motivate us to continue creating memorable experiences for our guests.
We look forward to welcoming you and your family back on your next visit to Cuenca.
Warm regards,
Thank you for your wonderful review and for choosing Hotel San Juan during your visit to Cuenca.
We are delighted to know that you enjoyed our location, breakfast, and the service provided by Mateo and Anita. Your kind words mean a great deal to our team and motivate us to continue creating memorable experiences for our guests.
We look forward to welcoming you and your family back on your next visit to Cuenca.
Warm regards,
Solo traveller
Comment: 10 Jul 2026
Stayed in: Jul 2026
Excellent Hotel
Excellent hotel in the perfect location in Cuenca. The staff is very friendly and accommodating especially Denise at the front desk. They also have a spa on the premises and I booked a fantastic massage. Nice buffet breakfast included.
Hotel response
Comment: 13 Jul 2026
Dear Evan,
Thank you very much for your wonderful review and for choosing Hotel San Juan during your visit to Cuenca.
We are delighted to know that you enjoyed our central location, the buffet breakfast, and the relaxing experience at our spa. It is especially rewarding to hear your kind words about Denise. We will be sure to share your recognition with her, as she will be thrilled to know she made your stay even more enjoyable.
It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay whenever your travels bring you to Cuenca.
Warm regards,
Thank you very much for your wonderful review and for choosing Hotel San Juan during your visit to Cuenca.
We are delighted to know that you enjoyed our central location, the buffet breakfast, and the relaxing experience at our spa. It is especially rewarding to hear your kind words about Denise. We will be sure to share your recognition with her, as she will be thrilled to know she made your stay even more enjoyable.
It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay whenever your travels bring you to Cuenca.
Warm regards,
Excellent location
General Torres 959, Cuenca, EC010108, Ecuador|2.64 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
San Juan Hotel: FAQs
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