Hilton Berlin
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hilton Berlin
Hilton Berlin
This centrally located hotel on Berlin’s historic Gendarmenmarkt Square features rooms, an exclusive spa and 2 restaurants with stunning views of the German Cathedral. A beautiful terrace with seating is located directly on the square.
Reviews from 
Anonymous traveller
Comment: 12 Jul 2026
Stayed in: Jul 2026
This was our first trip to Berlin. The property is centrally located in the Mitte district which has a number of museums and historic sites - everything was easy to walk to. We would definitely stay again.
Couple
Comment: 10 Mar 2026
Ok stay, nice enough hotel
We stayed for 3 nights last week for a break from Scotland . We picked this hotel due to it being the best rated in Berlin and to be honest I was disappointed with the following -
Negatives
1. Our bedding was ripped - definitely not what is to be expected in a Hilton hotel
2. The handle on the bath was hanging off
3. The shower curtain was all marked
4. The housekeeping banging the door before 10am and giving us 10 seconds before opening the door
5. The fridge is full of the mini bar items you cannot use the fridge to put your own items in
6. We were not told about city tax even at check out we were not told this until i questioned after I left and had to go back to check
Positives
1. The location is central for all the tourist areas
2. The hotel lobby is really nice
3. Check in was easy although we weren’t given much information which wasn’t the best
Negatives
1. Our bedding was ripped - definitely not what is to be expected in a Hilton hotel
2. The handle on the bath was hanging off
3. The shower curtain was all marked
4. The housekeeping banging the door before 10am and giving us 10 seconds before opening the door
5. The fridge is full of the mini bar items you cannot use the fridge to put your own items in
6. We were not told about city tax even at check out we were not told this until i questioned after I left and had to go back to check
Positives
1. The location is central for all the tourist areas
2. The hotel lobby is really nice
3. Check in was easy although we weren’t given much information which wasn’t the best
Hotel response
Comment: 11 Mar 2026
Thank you very much for choosing to stay with us during your recent trip from Scotland, and for taking the time to share such detailed feedback. While I am pleased to hear that you enjoyed our central location, lobby area, and smooth check‑in experience, I am truly sorry that several aspects of your stay fell short of expectations.
Please accept our sincere apologies for the condition of your room. Ripped bedding, a loose bath handle, and a marked shower curtain are absolutely not reflective of our standards, and I regret that these issues were not addressed prior to your arrival. Your comments have been shared immediately with our housekeeping and maintenance teams to ensure these items are corrected and thoroughly re‑inspected.
I am also very sorry about the early morning disturbance and the way the housekeeping entry was handled—this should never happen. We will reinforce our procedures to ensure our team knocks clearly and waits for a proper response before entering any guest room.
Finally, I am sorry for the confusion regarding the Berlin city tax. This should be clearly explained at check‑in and checkout, and we will review our communication process to avoid this happening again.
Thank you as well for noting the positive aspects of your stay—we truly appreciate it. Your feedback helps us focus on the areas where we can improve, and I hope we will have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future.
Please accept our sincere apologies for the condition of your room. Ripped bedding, a loose bath handle, and a marked shower curtain are absolutely not reflective of our standards, and I regret that these issues were not addressed prior to your arrival. Your comments have been shared immediately with our housekeeping and maintenance teams to ensure these items are corrected and thoroughly re‑inspected.
I am also very sorry about the early morning disturbance and the way the housekeeping entry was handled—this should never happen. We will reinforce our procedures to ensure our team knocks clearly and waits for a proper response before entering any guest room.
Finally, I am sorry for the confusion regarding the Berlin city tax. This should be clearly explained at check‑in and checkout, and we will review our communication process to avoid this happening again.
Thank you as well for noting the positive aspects of your stay—we truly appreciate it. Your feedback helps us focus on the areas where we can improve, and I hope we will have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future.
Anonymous traveller
Comment: 19 Jul 2026
Stayed in: Jul 2026
They miss to clean the room 1 day, but we just told them and they sorted it out very quickly. Also as an elevator technichian i can tell the elevators need a checkup because the door rollers need replacement ;)
Couple
Comment: 19 Jul 2026
Disappointed by the noise
The room was nice and clean. We have always loved this hotel but on this trip it didn’t go well due to construction on the floor above us. It was impossible to enjoy the room during the day. I guess no naps allowed in Hilton Berlin. On the positive side the staff was very apologetic but there was little they could do. The did comp me some drinks and gave me some Hilton points but I would rather of had a quiet room. They really should have informed us prior to check in.
Hotel response
Comment: 19 Jul 2026
Dear Guest,
Thank you for taking the time to share your experience with us. We are grateful for your continued loyalty and are sorry to learn that this stay did not meet expectations.
We regret that daytime noise affected your comfort and ability to relax. A quiet, restful environment is central to the experience we aim to provide, and we understand how essential this is when spending time in the room.
We are pleased to hear that our team showed care and sought to acknowledge the inconvenience, and we appreciate your recognition of their efforts. Nevertheless, we understand that nothing is more valuable than a peaceful stay.
We appreciate your perspective regarding advance communication and recognize how important clear expectations are for our guests. Your feedback helps us remain aligned with the level of consideration and service that define our standards.
Thank you again for your candid comments and for choosing Hilton Berlin. We hope to have the opportunity to welcome you back for a visit that reflects the comfort and tranquility you expect.
Kind regards,
Hilton Berlin Team
Thank you for taking the time to share your experience with us. We are grateful for your continued loyalty and are sorry to learn that this stay did not meet expectations.
We regret that daytime noise affected your comfort and ability to relax. A quiet, restful environment is central to the experience we aim to provide, and we understand how essential this is when spending time in the room.
We are pleased to hear that our team showed care and sought to acknowledge the inconvenience, and we appreciate your recognition of their efforts. Nevertheless, we understand that nothing is more valuable than a peaceful stay.
We appreciate your perspective regarding advance communication and recognize how important clear expectations are for our guests. Your feedback helps us remain aligned with the level of consideration and service that define our standards.
Thank you again for your candid comments and for choosing Hilton Berlin. We hope to have the opportunity to welcome you back for a visit that reflects the comfort and tranquility you expect.
Kind regards,
Hilton Berlin Team
Business traveller
Comment: 9 Jul 2026
Stayed in: Jul 2026
Understaffed and overbooked
We've been at this place several times because of the conveniently central location. It's noticeably declining because of being understaffed, yet overbooked. One in charge at a reception with appr. 20 guests waiting in line is a no no for a Hilton. Worst, tho, is the inept housekeeping. They speak neither English nor German and don't even understand that you need their help when you're crammed in your door with all your luggage. On a day when I was on a schedule, I left at 12:15, met a housekeeping supervisor who was capable of some German, and told her my romm #xxxxx could be cleaned now. Came back at 4pm to an uncleaned room. Complained at reception, was told to wait 30 minutes, room would be cleaned by then. Went back to a still not cleaned room. Talked to the hotel manager in charge who then arranged for a speedy cleanup. Total time from leaving to getting a clean room: 5 hours. My travel partner wished for more towels, was told someone was bringing them, yet nevet got them. Absolutely not Hilton standard.
Good points for nice restaurant staff, good food and a super friendly concierge.
Good points for nice restaurant staff, good food and a super friendly concierge.
Hotel response
Comment: 12 Jul 2026
Dear Guest,
Thank you for sharing your impressions following your recent stay at Hilton Berlin. We are grateful that you have chosen us on several occasions and appreciate your recognition of our central location.
We are genuinely sorry to learn that your experience fell short of expectations on this visit. We understand how frustrating delays, long queues, and communication challenges can be, especially when schedules are tight and comfort is a priority.
Your account of the wait for service, the delay in room servicing, and the missed delivery of additional towels is concerning. This is not reflective of the seamless, attentive experience we aim to provide, and we regret the inconvenience these situations caused during your stay.
We are pleased to hear that our restaurant team, the quality of the food, and our concierge left a positive impression. Feedback like yours is important to us, as it highlights both what we are doing well and where we must ensure consistency.
Thank you again for sharing your experience. We value your continued patronage and hope to have the opportunity to welcome you back for a stay that fully reflects our standards of hospitality.
Kind regards,
Hilton Berlin Team
Thank you for sharing your impressions following your recent stay at Hilton Berlin. We are grateful that you have chosen us on several occasions and appreciate your recognition of our central location.
We are genuinely sorry to learn that your experience fell short of expectations on this visit. We understand how frustrating delays, long queues, and communication challenges can be, especially when schedules are tight and comfort is a priority.
Your account of the wait for service, the delay in room servicing, and the missed delivery of additional towels is concerning. This is not reflective of the seamless, attentive experience we aim to provide, and we regret the inconvenience these situations caused during your stay.
We are pleased to hear that our restaurant team, the quality of the food, and our concierge left a positive impression. Feedback like yours is important to us, as it highlights both what we are doing well and where we must ensure consistency.
Thank you again for sharing your experience. We value your continued patronage and hope to have the opportunity to welcome you back for a stay that fully reflects our standards of hospitality.
Kind regards,
Hilton Berlin Team
Excellent location
Anton-Wilhelm-Amo-Str. 30, Mitte, Berlin, 10117, Germany|1.74 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
17 years old and under
Free
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast options
Vegan breakfast, Vegetarian breakfast
Breakfast price
₹3,525 (≈EUR 32)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This hotel accepts the following payment methods:
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