Lukenya Getaway
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Fast facts
Check in from: | 12:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Amenities
More about Lukenya Getaway
Lukenya Getaway
Lukenya Getaway features a garden, a shared lounge and a sun terrace with swimming pool and buffet breakfast in Athi River. Among the facilities at this property are a kids' club and room service, along with free WiFi throughout the property.
Comment: 21 Jul 2026
Stayed in: Jul 2026
Satisfying experience
Comment: 17 Jul 2026
Stayed in: Jul 2026
Fantastic
Comment: 26 Jun 2026
Stayed in: Sep 2025
Beautiful Hotel, But an Unwelcoming Experience
Before arriving, I called the reception for directions and explained that due to Nairobi traffic I might arrive after the stated 10:00 p.m. dining closing time. I politely asked if they could keep some food for me. The receptionist was dismissive, repeatedly hung up the phone during our conversation, and only agreed after I had to repeatedly plead with him.
When I finally arrived, I discovered that the dining area was actually still open and continued operating well past 10:00 p.m. This made it clear that my request could easily have been accommodated and left me feeling genuinely unwelcome.
The first thing the receptionist asked for upon my arrival was payment, without so much as a welcome or any acknowledgment that I had just completed a long journey. As a solo female traveller, I felt I was treated differently and did not feel valued as a guest.
I had also informed the hotel in advance about my food allergies, but these were not taken into consideration, which was both disappointing and concerning.
On a positive note, the hotel itself is beautiful, the bed was very comfortable, and the receptionist who took over later the next day was professional, welcoming, and courteous.
Sadly, the poor customer service at the start of my stay overshadowed what was meant to be a special birthday celebration. I would not return based on this experience. I hope the management invests in customer service training, particularly on treating all guests, including solo female travelers ,with courtesy, respect, and professionalism.
Comment: 19 Aug 2026
Stayed in: Aug 2026
I totally recommend
Comment: 13 Jun 2026
Stayed in: May 2026
Most amazing stay
True definition of a getaway
Lovely and supportive staff
I would recommend Lukenya Getaway
Very good location
Daystar Road, Athiriver, Athi River, 00202, Kenya|7.41 km from city centre
Check in and check out
Check in from:
12:00
Check out before:
10:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.