W Punta de Mita
+ 273
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
W Punta de Mita: reviews
Reviews from 
Couple
Comment: 22 Jul 2026
Best meal!
Had the most memorable and delicious lunch with Francelia and Joan at Chevycheria. We had the tuna tostada and aguachile, safe to say they were the best ceviches we have ever had!
Family traveller
US
Comment: 24 Jun 2026
Stayed in: Jun 2026
Not a Luxury Experience
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
Couple
Comment: 2 Jul 2026
Stayed in: Jul 2026
Every person who supported our amazing stay provided exceptional service. Seriously.
We are flying home right now. Our five-day stay was incredible. Front office check-in and staff were a pleasure (Ruben). And server Julio was outstanding. The room was exceptional, they take very good care of Marriott members with status, the resort was clean, the sitting area at the pool is mostly all couch beds (without a charge), and ……. A WOW experience.
Family traveller
Comment: 12 Jun 2026
Stayed in: Jun 2026
Exceptional stay
W Punta de Mita is a standout hotel and easily one of the best W properties we’ve visited. From arrival to departure, the experience was polished, welcoming, and memorable.
The resort’s design blends contemporary style and the natural beauty of Punta de Mita. Rooms are beautifully appointed, exceptionally comfortable, and thoughtfully integrated into the surroundings, creating a relaxed yet sophisticated atmosphere.
Service is a defining strength. Every interaction felt warm, genuine, and professional, with staff consistently going above and beyond to ensure a seamless stay.
Dining was equally impressive. Chevichería became a daily favorite thanks to its excellent cuisine and vibrant setting, while the rest of the food and beverage program—from poolside drinks to restaurant dinners—was consistently outstanding.
Most of all, the people make this property special. Special thanks to Ruben and Carlos at the Front Desk; Marco and Luis at the Living Room; Oscar and Armando at the Wet Deck; Alvaro, Chef Roberto, and Regina at Chevichería; and Belen and Francisco at Venazú. Their hospitality and attention to detail made a lasting impression.
With exceptional design, attentive service, excellent dining, and a remarkable team, W Punta de Mita delivers a top-tier resort experience. We look forward to returning and highly recommend it to anyone visiting the area.
The resort’s design blends contemporary style and the natural beauty of Punta de Mita. Rooms are beautifully appointed, exceptionally comfortable, and thoughtfully integrated into the surroundings, creating a relaxed yet sophisticated atmosphere.
Service is a defining strength. Every interaction felt warm, genuine, and professional, with staff consistently going above and beyond to ensure a seamless stay.
Dining was equally impressive. Chevichería became a daily favorite thanks to its excellent cuisine and vibrant setting, while the rest of the food and beverage program—from poolside drinks to restaurant dinners—was consistently outstanding.
Most of all, the people make this property special. Special thanks to Ruben and Carlos at the Front Desk; Marco and Luis at the Living Room; Oscar and Armando at the Wet Deck; Alvaro, Chef Roberto, and Regina at Chevichería; and Belen and Francisco at Venazú. Their hospitality and attention to detail made a lasting impression.
With exceptional design, attentive service, excellent dining, and a remarkable team, W Punta de Mita delivers a top-tier resort experience. We look forward to returning and highly recommend it to anyone visiting the area.
Solo traveller
AZ
Comment: 22 Apr 2026
Stayed in: Apr 2026
Fairfield Inn at a “w” price point…
I suppose the entry experience should have prepared me… a serpentine, unintelligible google map made a 4 mile entrance… 30 minutes of ‘where is it anyway?’ The staff is helpful and friendly… and everywhere you need to go is … far away. Carts go everywhere, and carts are required [I am somewhat impaired walking-wise] for ANYTHING. Ocean-side, I hoped for a seafood dinner. I am assured Restaurant menus can be scanned for my selection — delivery free! Except everyone contradicts this when you call for assistance. If your call is answered at all.
Not exactly a Premium experience — not exactly what the Marriott brand promises. I would stay elsewhere, but no Marriott properties are nearby to accommodate a request for transfer. “W” Punta Mita is a disappointment. I wouldn’t consider staying at this property again.
Not exactly a Premium experience — not exactly what the Marriott brand promises. I would stay elsewhere, but no Marriott properties are nearby to accommodate a request for transfer. “W” Punta Mita is a disappointment. I wouldn’t consider staying at this property again.
Hotel response
Comment: 30 Apr 2026
Dear Ken,
Thank you for sharing your feedback with us. We truly appreciate you highlighting both the friendliness of our team and the areas where your experience felt less seamless than expected.
W Punta de Mita is designed as a spacious, nature-immersed resort, and while many guests enjoy this sense of openness, we understand it can feel challenging—particularly when ease of movement and quick access are a priority. Your perspective is important as it helps us better evaluate how we communicate and support different guest needs throughout the stay.
We also regret to hear that your experience with service coordination and communication did not feel consistent. Providing clear information and timely assistance is something we continuously work to refine across our teams.
We value your comments regarding overall experience and expectations, as they help us better align what we deliver with what guests anticipate from the W brand.
Thank you again for your insights, and we truly hope to have the opportunity to welcome you back in the future for a more seamless stay.
Warm regards,
Thank you for sharing your feedback with us. We truly appreciate you highlighting both the friendliness of our team and the areas where your experience felt less seamless than expected.
W Punta de Mita is designed as a spacious, nature-immersed resort, and while many guests enjoy this sense of openness, we understand it can feel challenging—particularly when ease of movement and quick access are a priority. Your perspective is important as it helps us better evaluate how we communicate and support different guest needs throughout the stay.
We also regret to hear that your experience with service coordination and communication did not feel consistent. Providing clear information and timely assistance is something we continuously work to refine across our teams.
We value your comments regarding overall experience and expectations, as they help us better align what we deliver with what guests anticipate from the W brand.
Thank you again for your insights, and we truly hope to have the opportunity to welcome you back in the future for a more seamless stay.
Warm regards,
Explore the area
Carr. Federal la Cruz de Huanacaxtle - Punta de Mita Km 8.5, Desarrollo Costa Banderas, Punta Mita, San Ignacio, 63734, Mexico|0.81 km from city centre
Good to know
Children are welcome at this hotel
All ages
₹5,742 (USD60) per person per night
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
₹5,137 (≈USD 53.67)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This hotel accepts the following payment methods:
Cash
W Punta de Mita: FAQs
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