W Punta de Mita
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
More about W Punta de Mita
W Punta de Mita
Offering a spa centre and sauna, W Punta de Mita is situated in Punta Mita in Nayarit. The hotel has an outdoor pool and fitness centre, and guests can enjoy a meal at the restaurant.
Reviews from 
Anonymous traveller
Comment: 13 Aug 2026
Stayed in: Aug 2026
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Family traveller
US
Comment: 24 Jun 2026
Stayed in: Jun 2026
Not a Luxury Experience
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
Family traveller
Comment: 9 Aug 2026
Absolutely the Worst Resort Experience We’ve Ever Had
Our visit to the W Punta de Mita was, without question, the worst resort experience we’ve ever had.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
Hotel response
Comment: 12 Aug 2026
Dear jillrJ8440QN,
Thank you for taking the time to share your experience with us. We are genuinely sorry to learn that your visit did not reflect the welcoming and thoughtful hospitality we strive to provide to all of our guests and visitors.
We take your comments very seriously, particularly those regarding your interaction with a member of our team and how that interaction made you feel. The wellbeing and sense of comfort of our guests and visitors are extremely important to us, and the concerns you have raised warrant appropriate attention and follow-up.
We would appreciate the opportunity to learn more about what occurred and review the circumstances with the appropriate teams. We invite you to contact the hotel directly so that we may connect with you and give your experience the attention it deserves.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your experience with us. We are genuinely sorry to learn that your visit did not reflect the welcoming and thoughtful hospitality we strive to provide to all of our guests and visitors.
We take your comments very seriously, particularly those regarding your interaction with a member of our team and how that interaction made you feel. The wellbeing and sense of comfort of our guests and visitors are extremely important to us, and the concerns you have raised warrant appropriate attention and follow-up.
We would appreciate the opportunity to learn more about what occurred and review the circumstances with the appropriate teams. We invite you to contact the hotel directly so that we may connect with you and give your experience the attention it deserves.
Thank you again for bringing this to our attention.
Couple
Comment: 22 Jul 2026
Best meal!
Had the most memorable and delicious lunch with Francelia and Joan at Chevycheria. We had the tuna tostada and aguachile, safe to say they were the best ceviches we have ever had!
Anonymous traveller
Comment: 31 Jul 2026
Stayed in: Jul 2026
6+ stars everything!! Beautiful rooms in the middle of the trees, very good food super service
Excellent location
Carr. Federal la Cruz de Huanacaxtle - Punta de Mita Km 8.5, Desarrollo Costa Banderas, Punta Mita, San Ignacio, 63734, Mexico|0.81 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
₹5,720 (USD60) per person per night
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
₹5,117 (≈USD 53.67)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This hotel accepts the following payment methods:
Cash
W Punta de Mita: FAQs
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