Otonomus Tulum

Name: Otonomus Tulum
Address: Calle 75 Sur esquina, Calle 44 sur, Reg 008, MZA 699, Lote 004, Tulum, 77760, Mexico, Tulum, Quintana Roo, 77760, Mexico

+ 49

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Fast facts

Check in from:	15:00
Check out before:	11:00
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Pool

Non-smoking

Laundry

More about Otonomus Tulum

Otonomus Tulum

Offering garden views, Otonomus Tulum is an accommodation located in Tulum, 800 metres from South Tulum Beach and 9.4 km from Tulum Archeological Site. Both free WiFi and parking on-site are available at the aparthotel free of charge.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 9 Jul 2026

Stayed in: Jul 2026

Modern, nice and spacious accommodation. Very friendly and helpful staff. Excellent value!

Anonymous traveller

Comment: 2 Jul 2026

Stayed in: Dec 2025

I strongly advise against booking this hotel. Our stay was extremely disappointing from start to finish, and it fell far below the standard that was advertised.
The rooms were not clean upon arrival. The shower drain was completely clogged with old hair, and we had to clear it ourselves just to be able to use the shower. The toilet also became blocked during our stay.
The kitchen was poorly equipped, with several essential items missing. The frying pans were incompatible with the induction cooktop, making it impossible to cook properly. There was also no extractor fan above the stove, so any cooking filled the entire room with smoke and cooking odors.
Despite the hotel advertising convenient beach access, the information about the distance to the beach was misleading. It was significantly farther than expected.
The hotel also failed to provide basic amenities such as pool towels.
The most concerning aspect of our stay was the staff. They were consistently rude, unhelpful, and, on several occasions, behaved in a manner that felt intimidating and threatening rather than professional or customer-oriented. Instead of addressing legitimate concerns, they responded with hostility, making us feel unwelcome throughout our stay.
Overall, this property was poorly maintained, inaccurately advertised, and provided unacceptable customer service. Based on our experience, I cannot recommend this hotel and would strongly encourage others to choose a different property.

Anonymous traveller

Comment: 15 May 2026

Stayed in: May 2026

The pool was nice and the condo also. It had a smell of humidity.
The front of the building is kind of hidden.

Anonymous traveller

Comment: 3 May 2026

Stayed in: Apr 2026

It was value for money and staff was really friendly. The 1 bedroom was spacious for a couple. It was well situated as well.

Anonymous traveller

Comment: 1 May 2026

Stayed in: Apr 2026

This is our second time staying and would stay again. Spacious accommodations that are clean and greatly maintained.

Very good location

4.4

Calle 75 Sur esquina, Calle 44 sur, Reg 008, MZA 699, Lote 004, Tulum, 77760, Mexico|4.38 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Important information from the hotel

This property will not accommodate hen, stag or similar parties. Please inform Otonomus Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of USD 60 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.