Taio Tulum
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Children | Children are not allowed at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Restaurant
More about Taio Tulum
Taio Tulum
Elegant Accommodation: Taio Tulum in Tulum offers an adults-only 5-star experience with a rooftop swimming pool, sun terrace, and lush garden.
Reviews from 
Couple
Comment: 21 Apr 2025
Stayed in: Apr 2025
Relaxing great way to get in touch with nature with a hint of luxury.
If you’re looking for a place to get in touch with nature, relax and feel in absolute bliss this is the place for you! My boyfriend brought me here as my birthday surprise and let me tell you I was in complete awe about everything from the service, to the suite and the amazing views everywhere you turn. I had a natural green juice and açaí bowl every morning for breakfast because it was just that good, the servers and the whole staff is sweet and look for ways to accommodate you when they are running short on certain menus items, not to mention the margaritas were amazing. My boyfriend and I got around on an atv and it was so much fun because everything is conveniently close within 15-20 minutes of ‘CARRETERA RAMAL’ where you will find top tier restaurants along the beach and a strip with local bars and stores (I highly recommend Casa Maria Mexican Grill and Khyra). In addition, the hotel has a security guard 24’7 that will let you in during after hours. My boyfriend and I went to a spontaneous beach party and got back around 2am and where easily let in as well as every other night we got back after midnight. This place is also conveniently located about 20 minutes from the cenotes which we visited on our atv rental. Rubi Tulum will forever have a special place in my heart.
Hotel response
Comment: 23 Apr 2025
Thank you so much for sharing such a beautiful and heartfelt review!
We’re honored to have been part of such a special birthday surprise — and reading how every detail, from the views to the green juice to your late-night returns, became part of an unforgettable stay, fills us with joy.
Your words reflect everything we aim to offer at Rubi Tulum: a peaceful escape in nature, with thoughtful touches of comfort and care. We’re especially glad you enjoyed exploring the area by ATV — it really is the best way to feel the freedom of Tulum!
You’ll always have a home here whenever your heart calls you back. ✨
We’re honored to have been part of such a special birthday surprise — and reading how every detail, from the views to the green juice to your late-night returns, became part of an unforgettable stay, fills us with joy.
Your words reflect everything we aim to offer at Rubi Tulum: a peaceful escape in nature, with thoughtful touches of comfort and care. We’re especially glad you enjoyed exploring the area by ATV — it really is the best way to feel the freedom of Tulum!
You’ll always have a home here whenever your heart calls you back. ✨
Couple
Comment: 17 Dec 2025
Stayed in: Dec 2025
Scam of the century
DO NOT BOOK HERE. My wife and I booked this hotel for our honeymoon back in August ‘25 for a trip in Mid-December. Our credit card was charged on December 2nd and two days before arrival we received an email welcoming and preparing us for arrival.
We got in during the evening to find a completely abandoned hotel with two workers there saying it was closed in the fall. What kind of horrendous business owner allows this to happen? I would love to speak directly with them but they also disconnected their phones. Absolutely despicable. Avoid at all costs.
We got in during the evening to find a completely abandoned hotel with two workers there saying it was closed in the fall. What kind of horrendous business owner allows this to happen? I would love to speak directly with them but they also disconnected their phones. Absolutely despicable. Avoid at all costs.
Couple
Comment: 21 Apr 2025
Stayed in: Apr 2025
If I could give 6 stars, I would, Rubi Tulum is a hidden GEM!
Let me start by saying this, do not let the negative reviews fool you. I almost didn’t book Rubi Tulum because of a few bad comments, but THANK GOD I followed my instinct. This place has absolutely blown me away. From the moment I walked in, it felt like home, but better.
The staff? Incredible. Warm, kind, present, and truly caring. You’re not just another guest here, you’re part of a family. From the front desk to the restaurant, the vibe is all love, intention, and authenticity. The receptionist goes above and beyond, acting like your personal concierge, booking tours, offering local tips, giving real advice. Don’t know what to do for the day? Just ask, and you’ll get personalized recommendations that beat any guidebook.
The Restaurant? A culinary blessing.
The service is five-star, and the food is even better. You have to try the vegan açaí bowl in the morning, fresh, colorful, and full of flavor. The ceviche is hands down one of the best I’ve ever had, and the margaritas? Dangerously delicious. I don’t say this lightly, you will never want a margarita anywhere else again, period.
Now, let’s talk location, because people seem to complain about it without doing any research. Yes, this is NOT the USA. And thank God for that. Rubi Tulum is a sanctuary immersed in nature, and it’s perfectly located if you understand Tulum’s layout. The beach? 10 minutes. The best restaurants in town? 10 minutes. Downtown? 15 minutes. Cenotes? 20 minutes max. How is that “nothing around”?
The truth is, people today want a resort that delivers “everything in five minutes” like it’s a suburban mall. But that’s not what Tulum is. It’s about adventure, soul, and connection. And honestly? If you rent an ATV instead of constantly calling taxis (which cost double), you’ll not only save money, but you’ll also have way more fun. This is Mexico, embrace it.
If you’re looking for cookie-cutter all-inclusive comfort, Rubi Tulum isn’t for you. But if you want beauty, authenticity, tranquility, and unforgettable hospitality, you just found your place.
The atmosphere here is unmatched. Natural, peaceful, romantic. Whether you’re sipping your drink by the pool, coming back from a jungle tour, or just enjoying the breeze under the stars, Rubi Tulum feels magical.
This review has no agenda. I gain nothing from writing this, but I felt compelled because I almost missed out on this place due to lazy, ungrateful reviews. Rubi Tulum was the highlight of my trip. I’m amazed. I’m wowed. And yes, I’m already planning my return.
Book it. Don’t think twice. You will NOT be disappointed.
The staff? Incredible. Warm, kind, present, and truly caring. You’re not just another guest here, you’re part of a family. From the front desk to the restaurant, the vibe is all love, intention, and authenticity. The receptionist goes above and beyond, acting like your personal concierge, booking tours, offering local tips, giving real advice. Don’t know what to do for the day? Just ask, and you’ll get personalized recommendations that beat any guidebook.
The Restaurant? A culinary blessing.
The service is five-star, and the food is even better. You have to try the vegan açaí bowl in the morning, fresh, colorful, and full of flavor. The ceviche is hands down one of the best I’ve ever had, and the margaritas? Dangerously delicious. I don’t say this lightly, you will never want a margarita anywhere else again, period.
Now, let’s talk location, because people seem to complain about it without doing any research. Yes, this is NOT the USA. And thank God for that. Rubi Tulum is a sanctuary immersed in nature, and it’s perfectly located if you understand Tulum’s layout. The beach? 10 minutes. The best restaurants in town? 10 minutes. Downtown? 15 minutes. Cenotes? 20 minutes max. How is that “nothing around”?
The truth is, people today want a resort that delivers “everything in five minutes” like it’s a suburban mall. But that’s not what Tulum is. It’s about adventure, soul, and connection. And honestly? If you rent an ATV instead of constantly calling taxis (which cost double), you’ll not only save money, but you’ll also have way more fun. This is Mexico, embrace it.
If you’re looking for cookie-cutter all-inclusive comfort, Rubi Tulum isn’t for you. But if you want beauty, authenticity, tranquility, and unforgettable hospitality, you just found your place.
The atmosphere here is unmatched. Natural, peaceful, romantic. Whether you’re sipping your drink by the pool, coming back from a jungle tour, or just enjoying the breeze under the stars, Rubi Tulum feels magical.
This review has no agenda. I gain nothing from writing this, but I felt compelled because I almost missed out on this place due to lazy, ungrateful reviews. Rubi Tulum was the highlight of my trip. I’m amazed. I’m wowed. And yes, I’m already planning my return.
Book it. Don’t think twice. You will NOT be disappointed.
Hotel response
Comment: 23 Apr 2025
Absolutely blown away by your words — thank you so much for taking the time to share your experience!
Your review captures everything we hope our guests feel when they arrive at Rubi Tulum: warmth, authenticity, and a true connection to nature. We’re so glad you followed your instincts — it was an honor to have you with us, and your thoughtful reflections remind us why we do what we do.
We’re especially grateful you saw the beauty in the location, the rhythm of Tulum, and the real heart of our team. You're always welcome here — your jungle sanctuary will be ready whenever you are.
Your review captures everything we hope our guests feel when they arrive at Rubi Tulum: warmth, authenticity, and a true connection to nature. We’re so glad you followed your instincts — it was an honor to have you with us, and your thoughtful reflections remind us why we do what we do.
We’re especially grateful you saw the beauty in the location, the rhythm of Tulum, and the real heart of our team. You're always welcome here — your jungle sanctuary will be ready whenever you are.
Solo traveller
Comment: 9 Oct 2025
Stayed in: Oct 2025
Scammed for $200
Scammed me for $200 the hotel closed and ran away with the money, nobody there on arrival and the person who took payment said the owners closed it a week before my arrival, do not book this place!
Anonymous traveller
Comment: 16 Sep 2025
Stayed in: Sep 2025
One of the worst experiences. Was there for three days, everyday we were left without electricity and water for hours in the afternoon. With a pitch black room, couldn’t see much, no AC for the heat and couldn’t shower/use bathroom during that time. Very limited staff and the one person at the “front desk” was not helpful at all.
Location
Calle 16 Sur Supermanzana 15 Manzana 162 entre Calle 21 Poniente y Calle 23 Poniente, Tulum, 77760, Mexico|2.93 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are not allowed at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Please inform Taio Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
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