Ruby Emma Hotel Amsterdam By IHG
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Front desk 24 hour
Non-smoking
Bathtub
Television
More about Ruby Emma Hotel Amsterdam By IHG
Ruby Emma Hotel Amsterdam By IHG
The Ruby Emma Hotel Amsterdam is located alongside the Amstel river in Amsterdam. This hotel combines luxury, technology and sustainability in a living building shaped by nature. Free WiFi is offered throughout the property.
Reviews from 
Anonymous traveller
Comment: 10 Sep 2026
Stayed in: Sep 2026
The hotel was lovely, modern and clean. The only 2 things I would mention is in the 3 days we were there the room wasn’t cleaned and cups etc were not changed. The door was knocked on day 3 but we were resting so just asked for some towels.
The other is that the room temperature doesn’t go any lower than 18, which sounds ok but it is quite warm and would be good if you could lower this further, as the windows don’t open.
Otherwise we would definitely stay in a Ruby hotel again.
The other is that the room temperature doesn’t go any lower than 18, which sounds ok but it is quite warm and would be good if you could lower this further, as the windows don’t open.
Otherwise we would definitely stay in a Ruby hotel again.
Couple
Comment: 3 Sep 2026
Stayed in: Sep 2026
Good modern hotel
Overall, we enjoyed our stay here. Good modern hotel with great breakfast option. Away from the main centre but reachable by local transport.
The room cleaning was a bit random and seemed to be on alternative days and we had some strange marks on the ceiling.
Our elderly parents found the hi tech controls a bit bewildering and missed having a reception desk.
The room cleaning was a bit random and seemed to be on alternative days and we had some strange marks on the ceiling.
Our elderly parents found the hi tech controls a bit bewildering and missed having a reception desk.
Hotel response
Comment: 4 Sep 2026
Hey TonyDrum1,
thanks for staying with us and for sharing your thoughts. We’re glad the stay hit the right notes overall, especially the breakfast and the easy hop into the centre by public transport.
On the housekeeping rhythm, we offer a choice between daily service or a lighter touch every three days to reduce environmental impact. When guests opt for the greener schedule, there’s a drink on us at the bar. If the routine felt inconsistent at any point, we’d always want to smooth that out quickly; our hosts can adjust the plan or pop by to refresh anything you need.
About the marks you noticed on the ceiling: the exposed concrete is a deliberate part of the design, reflecting the building’s sustainable character. That said, everything should still feel well cared-for, and our hosts are happy to take a look if something seems off.
We hear you on the tech. Our Lean Luxury philosophy uses smart tools to keep things simple, including a streamlined check-in, but we never leave guests to fend for themselves. Our hosts are on hand around the clock to help with controls in the room or to step in with a friendly face whenever a desk would be handy. For elderly travellers in particular, we’re glad to guide and set things up so it all feels effortless.
We’d love to welcome you and your parents back to Ruby Emma for another relaxed stay when you’re next in Amsterdam.
Your Ruby Emma Team
thanks for staying with us and for sharing your thoughts. We’re glad the stay hit the right notes overall, especially the breakfast and the easy hop into the centre by public transport.
On the housekeeping rhythm, we offer a choice between daily service or a lighter touch every three days to reduce environmental impact. When guests opt for the greener schedule, there’s a drink on us at the bar. If the routine felt inconsistent at any point, we’d always want to smooth that out quickly; our hosts can adjust the plan or pop by to refresh anything you need.
About the marks you noticed on the ceiling: the exposed concrete is a deliberate part of the design, reflecting the building’s sustainable character. That said, everything should still feel well cared-for, and our hosts are happy to take a look if something seems off.
We hear you on the tech. Our Lean Luxury philosophy uses smart tools to keep things simple, including a streamlined check-in, but we never leave guests to fend for themselves. Our hosts are on hand around the clock to help with controls in the room or to step in with a friendly face whenever a desk would be handy. For elderly travellers in particular, we’re glad to guide and set things up so it all feels effortless.
We’d love to welcome you and your parents back to Ruby Emma for another relaxed stay when you’re next in Amsterdam.
Your Ruby Emma Team
Solo traveller
UK
Comment: 31 Aug 2026
Stayed in: Jun 2026
Charged city tax as an Amsterdam resident and ignored for over 6 weeks
I stayed at Ruby Emma Amsterdam in June 2026 and was incorrectly charged city tax of €46.99 via Booking.com. As a registered Amsterdam resident, I am legally exempt from city tax and provided my residency card at check-in as proof.
What followed was months of misinformation, unanswered emails and zero accountability. I was told by staff to contact Booking.com, who sent two emails to the hotel on my behalf, both of which the hotel claimed never to arrive. When I chased by phone, the hotel could not locate either email despite having my booking reference and case number.
The hotel then responded claiming they cover city tax for all guests and deduct it from the room rate yet I was charged it as a separate line item. When I pointed out this contradiction, they went silent. My last email, sent on 20 July, received no reply.
I have now escalated to IHG and the Amsterdam municipality. A hotel that misapplies tax law, provides contradictory explanations, and ignores formal written complaints does not deserve your booking.
What followed was months of misinformation, unanswered emails and zero accountability. I was told by staff to contact Booking.com, who sent two emails to the hotel on my behalf, both of which the hotel claimed never to arrive. When I chased by phone, the hotel could not locate either email despite having my booking reference and case number.
The hotel then responded claiming they cover city tax for all guests and deduct it from the room rate yet I was charged it as a separate line item. When I pointed out this contradiction, they went silent. My last email, sent on 20 July, received no reply.
I have now escalated to IHG and the Amsterdam municipality. A hotel that misapplies tax law, provides contradictory explanations, and ignores formal written complaints does not deserve your booking.
Hotel response
Comment: 2 Sep 2026
Hey Omena,
Thank you for taking the time to share your experience.
We're sorry to hear how frustrating this has been for you and that your attempts to get clarification left you feeling unsupported.
We understand that questions about charges can be particularly disappointing when expectations don't align. Having reviewed your booking, we can confirm that it was made through Booking.com, and the room rate was inclusive of city tax, as stated in the booking conditions at the time of reservation.
As the booking was made via a third-party platform, we're unfortunately unable to make changes to or refund individual components of the reservation directly, as the payment and contractual relationship are handled directly between the guest and the platform. We appreciate that this may not have been the answer you were hoping for, especially after spending considerable time trying to resolve the matter.
What we're most sorry about, however, is the experience you had while seeking answers. We always want guests to feel listened to and supported, even when the outcome cannot be changed. It's clear from your feedback that we fell short in this regard.
We appreciate you taking the time to share this, even though it was a strain. If you choose to return, we’d like the chance to look after you with a calmer, clearer experience.
Your Ruby Emma Team
Thank you for taking the time to share your experience.
We're sorry to hear how frustrating this has been for you and that your attempts to get clarification left you feeling unsupported.
We understand that questions about charges can be particularly disappointing when expectations don't align. Having reviewed your booking, we can confirm that it was made through Booking.com, and the room rate was inclusive of city tax, as stated in the booking conditions at the time of reservation.
As the booking was made via a third-party platform, we're unfortunately unable to make changes to or refund individual components of the reservation directly, as the payment and contractual relationship are handled directly between the guest and the platform. We appreciate that this may not have been the answer you were hoping for, especially after spending considerable time trying to resolve the matter.
What we're most sorry about, however, is the experience you had while seeking answers. We always want guests to feel listened to and supported, even when the outcome cannot be changed. It's clear from your feedback that we fell short in this regard.
We appreciate you taking the time to share this, even though it was a strain. If you choose to return, we’d like the chance to look after you with a calmer, clearer experience.
Your Ruby Emma Team
Couple
Comment: 23 Aug 2026
Stayed in: Aug 2026
Lovely hotel close to Metro station
We thoroughly enjoyed our stay at the Ruby Emma hotel in Amsterdam! We were part of a very large group attending an international convention in Utrecht, and the service was incredible. We appreciated every staff member: from the baristas, who were always smiling (in spite of the long lines) to those who magically made our dirty breakfast dishes disappear, to the fantastic kitchen staff, who prepared our delicious, and extensive, breakfast. And speaking of the breakfast, we can’t say enough about it! Such incredible variety, from the loose leaf tea to ginger shots to omelettes and meat and cheese and pastries. It was a veritable feast! Finally, as someone who has stayed with large groups at other hotels, I also appreciated how fast the elevator was! It was very efficient.
The room, too, was very nice, with a leather banquette spanning the large windows and a king size bed. We were on the 17th floor in a "lovely" room. It was compact but comfortable and we had everything we needed and liked the layout/decor very much.
While the hotel is not in the heart of Amsterdam, we actually preferred the location, as the metro was extremely close and you could be in Amsterdam in 10 minutes. We were also close to Utrecht by train, which is a gorgeous city and worth visiting as well. Finally, it was very convenient to the airport, only a 15/20 minute uber ride. The staff also kept our luggage safe on the day we checked out so we were able to go into Amsterdam and come back and pick up our bags before going to the airport.
The only issue we experienced was that it didn’t seem like the temperature of our room was consistent, and it never got very cool. We were there during a heat wave in August, so it might not be an issue at a different time of year. Overall, highly recommend this hotel for visitors to Amsterdam.
The room, too, was very nice, with a leather banquette spanning the large windows and a king size bed. We were on the 17th floor in a "lovely" room. It was compact but comfortable and we had everything we needed and liked the layout/decor very much.
While the hotel is not in the heart of Amsterdam, we actually preferred the location, as the metro was extremely close and you could be in Amsterdam in 10 minutes. We were also close to Utrecht by train, which is a gorgeous city and worth visiting as well. Finally, it was very convenient to the airport, only a 15/20 minute uber ride. The staff also kept our luggage safe on the day we checked out so we were able to go into Amsterdam and come back and pick up our bags before going to the airport.
The only issue we experienced was that it didn’t seem like the temperature of our room was consistent, and it never got very cool. We were there during a heat wave in August, so it might not be an issue at a different time of year. Overall, highly recommend this hotel for visitors to Amsterdam.
Hotel response
Comment: 24 Aug 2026
Hey suzyqFlorida,
Thanks a ton for the wonderful review. It’s lovely to hear your convention trip flowed so well from breakfast to bedtime, and that our crew kept things easy even with a big group in house. The breakfast shout made our day, and the quick lift certainly enjoys the compliment too.
Great to know your room hit the sweet spot for comfort and style, and that the high-floor views treated you nicely. We’re also glad the location worked for both Amsterdam and Utrecht, with the metro and trains making zipping around simple, and that luggage drop-off helped you make the most of departure day.
We’re sorry the temperature didn’t feel as cool as you hoped, especially in that summer heat. For next time, the in‑room tablet lets you adjust the climate settings, and our hosts are always on hand around the clock if anything needs a tweak. We want the room to feel just right.
We’d love to welcome you back to Ruby Emma for another smooth stay whenever you’re in town.
Your Ruby Emma Team
Thanks a ton for the wonderful review. It’s lovely to hear your convention trip flowed so well from breakfast to bedtime, and that our crew kept things easy even with a big group in house. The breakfast shout made our day, and the quick lift certainly enjoys the compliment too.
Great to know your room hit the sweet spot for comfort and style, and that the high-floor views treated you nicely. We’re also glad the location worked for both Amsterdam and Utrecht, with the metro and trains making zipping around simple, and that luggage drop-off helped you make the most of departure day.
We’re sorry the temperature didn’t feel as cool as you hoped, especially in that summer heat. For next time, the in‑room tablet lets you adjust the climate settings, and our hosts are always on hand around the clock if anything needs a tweak. We want the room to feel just right.
We’d love to welcome you back to Ruby Emma for another smooth stay whenever you’re in town.
Your Ruby Emma Team
Business traveller
Comment: 21 Aug 2026
Stayed in: Aug 2026
Hotel generally good
The hotel is located by the train tracks, although you have to walk 5 minutes through a less inviting area. Rooms on the whole clean except for the hair in the sink. Great bar.
Hotel response
Comment: 24 Aug 2026
Hey Heiko,
danke dir für dein Feedback.
Schön, dass dir unsere Bar gefallen hat. Unsere ruhige Lage hat den Vorteil, dass du mit Bahn und Metro schnell bei den Highlights wie dem Königlichen Palast oder dem Rijksmuseum bist, und nach dem Trubel wieder entspannt zurückkommst. Wir verstehen, dass der kurze Weg von der Station nicht überall charmant wirkt.
Beim Zimmer sollte sich alles rundum gepflegt anfühlen. Haare im Waschbecken sind nicht das, was wir abliefern möchten. Wir bieten dir eine tägliche oder auch eine im Dreitagesrhythmus stattfindende Reinigung an. Wenn etwas nicht passt, sind unsere Hosts jederzeit für dich da und kümmern sich kurzfristig darum, damit du dich sorglos wohlfühlst.
Wir freuen uns, wenn du beim nächsten Amsterdam-Trip wieder bei uns vorbeischaust.
Dein Ruby Emma Team
danke dir für dein Feedback.
Schön, dass dir unsere Bar gefallen hat. Unsere ruhige Lage hat den Vorteil, dass du mit Bahn und Metro schnell bei den Highlights wie dem Königlichen Palast oder dem Rijksmuseum bist, und nach dem Trubel wieder entspannt zurückkommst. Wir verstehen, dass der kurze Weg von der Station nicht überall charmant wirkt.
Beim Zimmer sollte sich alles rundum gepflegt anfühlen. Haare im Waschbecken sind nicht das, was wir abliefern möchten. Wir bieten dir eine tägliche oder auch eine im Dreitagesrhythmus stattfindende Reinigung an. Wenn etwas nicht passt, sind unsere Hosts jederzeit für dich da und kümmern sich kurzfristig darum, damit du dich sorglos wohlfühlst.
Wir freuen uns, wenn du beim nächsten Amsterdam-Trip wieder bei uns vorbeischaust.
Dein Ruby Emma Team
Very good location
Amstelvlietstraat 4, Watergraafsmeer, Amsterdam, 1096 GG, Netherlands|3.96 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Ruby Emma Hotel Amsterdam By IHG: FAQs
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