Exe Cuenca
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Exe Cuenca
Exe Cuenca
Exe Cuenca offers 24-hour reception, free Wi-Fi and free luggage storage. The hotel has easy access to the N-40 Motorway connected to Madrid and a public parking is available nearby.
Reviews from 
Business traveller
Comment: 25 Nov 2025
Stayed in: Nov 2025
Nice hotel
Comfortable hotel, I recommed it. clean room and bathroom. I was satisfied with the mattress and pillows. The breakfast room could be open earlier but the buffet was great.
Anonymous traveller
Comment: 11 Jul 2026
Stayed in: Jul 2026
Pleasant hotel, we had a good sized room. It was spotlessly clean. Breakfast was good. The gym was a disappointment. Good equipment, however no gym mats, no towels unless organised with reception and I don't think there was any air conditioning.
The exterior of the hotel was a mess, lots of litter. Although access was easy the proximity of McDonald's and the petrol station certainly didn't enhance 'the look'.
The exterior of the hotel was a mess, lots of litter. Although access was easy the proximity of McDonald's and the petrol station certainly didn't enhance 'the look'.
Group traveller
Comment: 3 Jul 2026
Stayed in: Jul 2026
Hotel well connected to the center, bus stop at the door that takes you to the castle, near the Mi shopping center.
4-star hotel, very friendly and polite staff, good rooms, very complete buffet breakfast.
Fixed menus for lunch and dinner.
Buses stop at the door every 15 minutes on weekdays, taking you to the castle, historic and commercial area, and the El Mirador shopping center brewery.
Fixed menus for lunch and dinner.
Buses stop at the door every 15 minutes on weekdays, taking you to the castle, historic and commercial area, and the El Mirador shopping center brewery.
Business traveller
Comment: 20 Jun 2026
Stayed in: Jun 2026
Bad experience due to unprofessional treatment from the staff.
Everything happened on the morning of June 20:
I consciously chose this hotel, even a VIP room, because I expected service in line with a 4-star rating.
However, the experience has been quite the opposite.
I paid for a late check-out until 2:00 PM, that is, a service that was contracted and paid for. Even so, from the morning I received comments and signals to leave the room early, which makes no sense when the schedule is clearly paid for.
Mid-morning, cleaning staff even knocked on the door asking if I had finished, which demonstrates a lack of coordination and respect for the established schedule.
The most serious problem occurred when I went down to reception exactly at 2:00 PM. There were two receptionists, one short blonde and another with long brown hair. When explaining the situation, the attitude was unprofessional. The blonde receptionist even made comments like "What is she saying?", which was completely out of place towards a guest.
This is not a one-time misunderstanding, but an experience where there has been:
Disrespect for the paid service
Disorganization among departments
Lack of professionalism at reception
Inappropriate comments towards the customer
The most important thing is that this is not a problem of rooms, but of human treatment, which is what truly defines a hotel.
An experience like this makes one reconsider returning. As a hotel, they should seriously review this, because situations like this leave guests with a very unpleasant feeling, when what is expected is quite the opposite.
I consciously chose this hotel, even a VIP room, because I expected service in line with a 4-star rating.
However, the experience has been quite the opposite.
I paid for a late check-out until 2:00 PM, that is, a service that was contracted and paid for. Even so, from the morning I received comments and signals to leave the room early, which makes no sense when the schedule is clearly paid for.
Mid-morning, cleaning staff even knocked on the door asking if I had finished, which demonstrates a lack of coordination and respect for the established schedule.
The most serious problem occurred when I went down to reception exactly at 2:00 PM. There were two receptionists, one short blonde and another with long brown hair. When explaining the situation, the attitude was unprofessional. The blonde receptionist even made comments like "What is she saying?", which was completely out of place towards a guest.
This is not a one-time misunderstanding, but an experience where there has been:
Disrespect for the paid service
Disorganization among departments
Lack of professionalism at reception
Inappropriate comments towards the customer
The most important thing is that this is not a problem of rooms, but of human treatment, which is what truly defines a hotel.
An experience like this makes one reconsider returning. As a hotel, they should seriously review this, because situations like this leave guests with a very unpleasant feeling, when what is expected is quite the opposite.
Couple
Comment: 24 Apr 2026
Stayed in: Apr 2026
TOTALLY DISAPPOINTING
Disappointing. It doesn't look like a 4-star, not at all.
The room, clean, and not working the air conditioning.
There was an excursion of the insert and they didn't want to put it.
Breakfast, about half an hour after we started, scrambled eggs ran out and all we had was potato tortilla and cold meat. Lots of doughnuts and little variety of fruits.
Only one coffee machine, for breakfast with all the people of the excursion, very poor, organizing queues. Hikers left the counter without sausage and tortilla in less than 10 minutes – a horror! The area it is in is not pretty at all, it is the beautiful photos that reality. The girl who attended the breakfast cafeteria didn’t seem kind at all, because she knew what was coming with those on the excursion, but if you go first to grab eggs, either way, at 7:30, having opened at 7 the cafeteria, not having eggs is not of the 4 star category, come on, I would not recommend it in any way. Maybe if you go with the insert it's not bad, but to go as a couple FATAL
The room, clean, and not working the air conditioning.
There was an excursion of the insert and they didn't want to put it.
Breakfast, about half an hour after we started, scrambled eggs ran out and all we had was potato tortilla and cold meat. Lots of doughnuts and little variety of fruits.
Only one coffee machine, for breakfast with all the people of the excursion, very poor, organizing queues. Hikers left the counter without sausage and tortilla in less than 10 minutes – a horror! The area it is in is not pretty at all, it is the beautiful photos that reality. The girl who attended the breakfast cafeteria didn’t seem kind at all, because she knew what was coming with those on the excursion, but if you go first to grab eggs, either way, at 7:30, having opened at 7 the cafeteria, not having eggs is not of the 4 star category, come on, I would not recommend it in any way. Maybe if you go with the insert it's not bad, but to go as a couple FATAL
Location
Avda Juan Carlos I, s/n, Cuenca, 16004, Spain|1.96 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
3 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
₹1,429 (≈EUR 13)/person
Breakfast times
07:00 - 10:00 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. When booking more than 4 rooms, different policies and additional supplements may apply.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Exe Cuenca: FAQs
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