Exe Auriense
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Exe Auriense
Exe Auriense
The Exe Auriense is located 7 km from the Galician city of Ourense. It has a seasonal outdoor pool, a gym, private parking and a garden, and offers free Wi-Fi throughout.
Reviews from 
Couple
Comment: 19 Jun 2026
Stayed in: Jun 2026
I hope Exe Auriense takes this comment with the importance it deserves.
I sincerely hope that Exe Auriense and Booking.com take this comment with the importance it deserves, because this is no longer just about a hotel room. It is about trust, transparency, and the basic expectations that any traveler has when making a reservation.
When a guest filters their search for "air conditioning," especially during the European summer, there is a completely reasonable expectation that the room will have a functional air conditioning system precisely when it is most needed: during the night, while sleeping.
If the system only works during limited hours or is intentionally turned off at night, that is not a minor detail. It is an essential condition that should be clearly communicated before the customer confirms the reservation and makes the payment.
After losing 152 euros the same day because another accommodation advertised air conditioning and did not actually have it, I drove to Exe Auriense hoping to finally rest after a long journey. However, once checked in and with my luggage unpacked, I discovered that the air conditioning turns off at night.
What should have been the end of an exhausting day turned into another experience of frustration, disappointment, and uncertainty.
The financial loss is upsetting, but there is a much greater loss that no hotel or platform can ever reimburse: the travel experience.
A trip is planned over weeks or months. Flights, car rentals, work meetings, family vacations, and days off are coordinated, which are often limited and irreplaceable.
After hours of driving and arriving tired at an unknown destination, the last thing one expects is to discover that one of the main reasons for choosing that accommodation simply will not be available when it is most needed.
No refund can return the lost afternoon, the time spent looking for alternatives, the discomfort of arguing at the front desk, the stress of reorganizing an itinerary, or a night without being able to rest.
Hotels have the right to establish their own operational policies, but travelers also have the right to know them before deciding where to stay.
And Booking.com is no longer just a listing page. It is a global platform that millions of people trust to book accommodations in foreign countries, often without speaking the language or knowing the local customs. That position implies a responsibility: to ensure that the essential services advertised are truthful and that any significant limitations are communicated visibly before the customer pays.
Consumer protection begins with transparency. Credibility begins with responsibility.
My wish is that neither Exe Auriense nor Booking.com interpret this comment as a complaint from a dissatisfied guest, but rather as an opportunity to improve the experience for all those travelers who simply expect that when they book a room with air conditioning, they can sleep comfortably with air conditioning.
Because traveling should leave us with memories of the destination, its people, and its culture, and not memories of hidden limitations, unnecessary stress, and uncomfortable nights that could have been avoided with clear and honest information from the beginning.
When a guest filters their search for "air conditioning," especially during the European summer, there is a completely reasonable expectation that the room will have a functional air conditioning system precisely when it is most needed: during the night, while sleeping.
If the system only works during limited hours or is intentionally turned off at night, that is not a minor detail. It is an essential condition that should be clearly communicated before the customer confirms the reservation and makes the payment.
After losing 152 euros the same day because another accommodation advertised air conditioning and did not actually have it, I drove to Exe Auriense hoping to finally rest after a long journey. However, once checked in and with my luggage unpacked, I discovered that the air conditioning turns off at night.
What should have been the end of an exhausting day turned into another experience of frustration, disappointment, and uncertainty.
The financial loss is upsetting, but there is a much greater loss that no hotel or platform can ever reimburse: the travel experience.
A trip is planned over weeks or months. Flights, car rentals, work meetings, family vacations, and days off are coordinated, which are often limited and irreplaceable.
After hours of driving and arriving tired at an unknown destination, the last thing one expects is to discover that one of the main reasons for choosing that accommodation simply will not be available when it is most needed.
No refund can return the lost afternoon, the time spent looking for alternatives, the discomfort of arguing at the front desk, the stress of reorganizing an itinerary, or a night without being able to rest.
Hotels have the right to establish their own operational policies, but travelers also have the right to know them before deciding where to stay.
And Booking.com is no longer just a listing page. It is a global platform that millions of people trust to book accommodations in foreign countries, often without speaking the language or knowing the local customs. That position implies a responsibility: to ensure that the essential services advertised are truthful and that any significant limitations are communicated visibly before the customer pays.
Consumer protection begins with transparency. Credibility begins with responsibility.
My wish is that neither Exe Auriense nor Booking.com interpret this comment as a complaint from a dissatisfied guest, but rather as an opportunity to improve the experience for all those travelers who simply expect that when they book a room with air conditioning, they can sleep comfortably with air conditioning.
Because traveling should leave us with memories of the destination, its people, and its culture, and not memories of hidden limitations, unnecessary stress, and uncomfortable nights that could have been avoided with clear and honest information from the beginning.
Business traveller
Comment: 19 May 2026
Stayed in: May 2026
Terrible
It's 2:44 AM on a Tuesday, the music in the nightclub is booming because there is a graduation.
I call the front desk and I must understand that there is a graduation.
I will not return, I have a night for tomorrow and I will cancel it.
I call the front desk and I must understand that there is a graduation.
I will not return, I have a night for tomorrow and I will cancel it.
Group traveller
Comment: 24 Apr 2026
Stayed in: Apr 2026
Nefarious hotel ideal for weight loss, quality of fatal food.
Nefarious hotel for the theme of lunch and dinner for the people of IMSERSO, inedible food.
No objection from the rooms and staff.
But hotel not advisable for cultural trips.
Very disappointed, and finally I do not understand why there must be two restaurants, especially for IMSERSO.
No objection from the rooms and staff.
But hotel not advisable for cultural trips.
Very disappointed, and finally I do not understand why there must be two restaurants, especially for IMSERSO.
Family traveller
Comment: 26 Mar 2026
Stayed in: Mar 2026
Treatment of insert
I write with knowledge, this year I have made 4 trips of the insert or the first time we are treated as third party guests. Mos put to eat in zone apart and a lunch and dinner of pure ranch third world.
Shameful as we deserve such a service. Eye the perfect staff.
Shameful as we deserve such a service. Eye the perfect staff.
Group traveller
Comment: 16 Mar 2026
Stayed in: Mar 2026
Travel with the Inserso
Good and clean hotel. Normal breakfast. Eat and dine a HORROR, eating and dining a simple salad because the rest was inedible. Not a fruit some days for dessert. Since we were retired, we don't have the right to eat. And even if you protested bad answers.
Location
Alto O Cumial, 12, Ourense, 32915, Spain|5.42 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast price
₹1,319 (≈EUR 12)/person
Breakfast times
07:00 - 10:00 from Monday to Friday, 08:00 - 11:00 from Saturday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Piscina n.º 1 is closed from Mon 14 Sept 2026 until Fri 11 Jun 2027 When booking 5 or more rooms, different policies and additional supplements may apply.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Exe Auriense: FAQs
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