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Coronavirus Travel Advice

Coronavirus travel updates

Information is changing every day, which can make it hard to keep up with the facts that are most relevant to you.  

We’re continually keeping this page up-to-date regarding the current outbreak of Coronavirus disease, also known as COVID-19. This page was last updated on 4 June 2020. To our knowledge, the information on this page was correct at the time of publication. Given the nature of the crisis, information will vary by location and change at short notice and over time. So whether you need it now, or in the near future, this page could be worth a bookmark.

We strongly recommend reading the Coronavirus travel advice from your local authorities and government bodies, such as the Ministry of Health & Family Welfare, as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information.

Coronavirus travel restrictions and bans

Government travel advice

The Government of India has extended the nation-wide lockdown until 30 June 2020. 

However, The Ministry of Civil Aviation, Government of India, has announced that domestic flight operations in India will start from 25 May 2020, albeit in a calibrated manner. To ensure that airlines do not charge excessive fare, the government has classified sectors on the basis of the approximate duration of flights; the list of their minimum and maximum fares chargeable can be found here. To read the Ministry of Civil Aviation’s guidelines for air passengers, please click here.

International travel from India

The international flight operations have not resumed yet. The Bureau of Immigration has announced that all existing visas shall remain suspended till the prohibition on international travel of passengers from/to India is lifted by the Government of India. As of now, international flight operations shall remain suspended till 30 June 2020.

The validity of OCI card of foreigners presently in India shall remain (as per the latest available data). The visa-free travel facility granted to OCI card holders, has been kept in abeyance till prohibition on international travel of passengers from/to India is lifted by the Government of India. Any foreign national (including OCI cardholder) who intends to travel to India for compelling reasons may contact the nearest Indian Mission for fresh visa.

Latest information about airlines and Coronavirus flight cancellations

If you want to know about specific airline route information, as well as relevant Coronavirus travel cancellation, rebooking or refund policies, you can find all the latest news and travel updates on their websites, check with the International Air Travel Association or other sources such as guidelines on the Directorate General of Civil Aviation website.

Know more about your rights and claiming compensation if you’ve had a flight delayed or cancelled.

Turkish Airlines

View the latest updates on the Turkish Airlines website.

Flight cancellations

International flights to and from India have been suspended until 10 June 2020 by the airline. The Government of India has suspended international flights till 30 June 2020.

Change and cancellation policy

Those who have purchased their ticket before 20 March 2020 can change their ticket for same cabin class until 28 February 2021 without a change fee (even for flights that have not been cancelled).

Travellers who have purchased their ticket after 20 March 2020 can change their ticket until 31 December 2021 without a change fee. Those with cancelled flights are offered different options. For detailed information, click here.

IndiGo Airlines

View the latest updates on the IndiGo Airlines website.

Flight cancellations

Domestic flights have resumed since 25 March 2020. International flights have been suspended till 30 June 2020.

Change and cancellation policy

For cancelled flights, the booking amount may be used again in the form of a credit shell, valid for 1 year from the date of issuance for the same passenger.

Air Asia

View the latest updates on the AirAsia website.

Flight cancellations

Domestic flights have resumed since 25 March 2020. International flights have been suspended till 30 June 2020.

Change and cancellation policy

Customers may convert the amount paid for a flight booking into a credit account which can be redeemed for a new flight booking in the next 730 days. You may also change your flight date without additional charges to any date before 31 October 2020.

Emirates

View the latest updates on the Emirates website.

Flight cancellations

Emirates is operating international flights only to select destinations till 30 June 2020. With the Government of India suspending international travel till 30 June 2020, Indian cities are not on the list.

Change and cancellation policy

If you booked a ticket with Emirates on or before 30 June 2020 for travel on or before 30 November 2020, the validity of your ticket will be extended by 24 months from the date of your original booking. The fare amount paid for your original booking will be accepted for any flight to the same destination/region at any time with no fees during this period.

Air India

View the latest updates on the Air India website.

Flight cancellations

As per Government of India regulations, Air India has resumed domestic flights with effect from 25 March 2020, but international operations remain suspended till 30 June 2020.

Change and cancellation policy

If you have an Air India ticket for between 23 March 2020 and 31 May 2020, you may book available flights in the same class between 25 May 2020 and 24 August 2020 at no extra charge. If your tickets are dated between 25 May 2020 and 31 May 2020 and are issued after 22 May 2020, you are eligible for a full refund.

Ryanair

View the latest updates on the Ryanair website.

Flight cancellations

Ryanair is operating on a limited schedule till 20 June 2020. With the Government of India’s international flight operation suspension in place till June 30, Indian cities are off the schedule as of now.

Change and cancellation policy

Ryanair has given customers the option of a travel voucher valid for 12 months, a refund, or rebooking of the journey.

Qatar Airways

View the latest updates on the Qatar Airways website.

Flight cancellations

Qatar Airways is flying to multiple cities around the world, except to those with government restrictions. India will not be a destination till the suspension of international flight operations is resumed, i.e., 30 June 2020.

Change and cancellation policy

Qatar Airways offers to let you re-book your ticket to alternative dates or destinations or opt to receive a voucher for future travel, equivalent to the value of your ticket plus an additional 10% value, excluding statutory taxes. Alternatively, you can opt to exchange your ticket for Qatar Airways Privilege Club Qmiles, or get a refund. This policy applies to all tickets issued anytime until 31 December 2020, for travel on or before the same date. 

British Airways

View the latest updates on the British Airways website.

Flight cancellations

The airline plans to resume flights in July but its plans are in constant review.

Change and cancellation policy

If British Airways has cancelled your booking you have the option of rebooking or claiming an online voucher to the value of your booking. The voucher will be valid til 30 April 2022.

Etihad

View the latest updates on the Etihad website.

Flight cancellations

Etihad is operating limited special flights only and is set to gradually return to a fuller schedule in accordance with government directives.

Change and cancellation policy

Etihad is treating all bookings made after 29 April 2020 for travel ‪between 1 July 2020 and 31 August 2020, as fully flexible and refundable without change fees for flights booked before 30 June 2020, for travel until 30 November 2020. 

Air Arabia

View the latest updates on the Air Arabia website.

Flight cancellations

After cancelling most of its flights till 30 June 2020, Air Arabia is operating special and cargo flights and is set to gradually return to a fuller schedule in accordance with government directives.

Change and cancellation policy

For cancelled flights till 30 June 2020, Air Arabia will automatically convert the full amount paid into a credit voucher valid for 1 year on any Air Arabia flight.

GoAir

View the latest updates on the GoAir website.

Flight cancellations

Domestic flights have resumed since 25 March 2020. International flights have been suspended till 30 June 2020.

Change and cancellation policy

GoAir will give a full refund for all bookings made between 25 March 2020 and 14 April 2020 for travel between 25 March 2020 and 3 May 2020.

Thai Airways

View the latest updates on the Thai Airways website.

Flight cancellation

Thai Airways offices in India are closed till 7 June 2020.

Change and cancellation policy

Thai Airways is offering three options to customers. These include ticket validity extension, travel vouchers and refund for partially used tickets.

FAQs

While this is a fast-developing situation, here are four Coronavirus travel need-to-knows:

How can I stay safe when travelling during the Coronavirus outbreak?

There’s lots of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more

I want to cancel my travel plans due to the Coronavirus. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking.
You’ll find more details, including contact information, on our help page.
Read more

My flight has been cancelled due to the Coronavirus. How do I get a refund?

Call the airline or online travel agent. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well.

Will my travel insurance cover Coronavirus flight cancellations?

It all depends on your policy. Check their website or give them a call to find out more.

For more answers to commonly asked questions on Coronavirus (COVID-19), click here. We have also responded to the top questions from our traveller community in a Q&A which is available here.